Who We Are

Join a dynamic and supportive team where you’ll play a key role in delivering exceptional service to our valued clients. As a growing global organisation, we offer real opportunities for career progression and development across Operations, IT, Sales, Legal, Finance, and Shared Services in Australia and New Zealand.

We pride ourselves on a flexible and friendly work environment built on collaboration, accountability, and strong team culture. We’re proud to have been awarded the Great Place to Work Certification for the fourth consecutive year. This achievement reflects our people, our progress, and the inclusive culture we continue to shape together.

Your voice matters here, and we’re committed to continuously improving and ensuring this remains a workplace where you can thrive. If you’re looking to grow your career in a professional and empowering environment, we’d love to hear from you.

Job Summary

The Business Analyst independently analyses business needs, processes, problems and opportunities and translates them into clear, testable and traceable requirements that support effective solution design, delivery and validation. The role works across business and technology stakeholders to establish shared understanding of the problem, expected outcomes, process impacts and requirements throughout the delivery lifecycle. The role determines, applies, documents and validates system configurations required to achieve agreed system behaviour within approved requirements and change controls.

Key Duties and Responsibilities

The Business Analyst independently owns the normal range of Business Analysis work, applying appropriate analysis approaches to create clarity, support effective delivery decisions and maintain alignment between business needs, requirements and expected outcomes.

Business Needs and Problem Analysis

• Independently investigate business problems, needs, opportunities, expected outcomes and process impacts.
• Analyse information from multiple sources to identify underlying needs, gaps, assumptions, constraints and dependencies.
• Distinguish business problems and outcomes from proposed solutions.
• Develop evidence-based analysis that supports effective business and delivery decisions.

Requirements Management

• Plan and conduct requirements elicitation using techniques appropriate to the initiative and stakeholder environment.
• Analyse, document, validate and manage clear, testable and traceable business and functional requirements.
• Identify and resolve incomplete, inconsistent, ambiguous or conflicting requirements.
• Manage requirements through change while maintaining alignment to agreed business needs and outcomes.
• Ensure requirements provide sufficient clarity for Architecture, Engineering and Quality Engineering activities.

Process Analysis

• Analyse current-state and future-state business processes and identify gaps, impacts and improvement opportunities.
• Connect proposed process changes to business needs and intended outcomes.
• Analyse interactions between people, process, information and technology.
• Challenge assumptions and identify opportunities to simplify or improve business processes.

Stakeholder Engagement and Facilitation

• Plan and facilitate stakeholder interviews, workshops, walkthroughs and validation sessions.
• Build effective relationships across business and technology stakeholders.
• Facilitate differing perspectives and establish shared understanding of business needs and requirements.
• Communicate analysis clearly to audiences with different levels of business and technical knowledge.

Acceptance Criteria and Traceability

• Define clear and testable acceptance criteria in collaboration with relevant stakeholders.
• Establish and maintain requirements traceability throughout design, delivery and validation.
• Work closely with Quality Engineering to support testability and shared understanding of expected behaviour.
• Support validation that delivered outcomes remain aligned to agreed business requirements.

System Configuration and Validation

• Translate approved requirements into configuration changes using supported business rules, workflows, parameters and other application settings.
• Independently apply configurations within agreed architecture, configuration standards, access permissions and change controls.
• Assess configuration impacts and dependencies across processes and systems, consulting Architecture and Software Engineering where required.
• Validate configured behaviour against acceptance criteria, retain evidence and work with Quality Engineering to support broader testing.
• Maintain configuration documentation, change history and traceability to requirements, supporting release preparation and operational handover.
• Investigate and resolve configuration issues within role authority, escalating software defects, architectural questions and changes beyond supported configuration capabilities.

Professional Practice and Continuous Improvement

• Apply appropriate Business Analysis methods, standards, tools and techniques according to the needs of the initiative.
• Maintain relevant knowledge of business processes, applications and technology.
• Participate in peer review and provide constructive support to colleagues.
• Share knowledge and contribute to improving Business Analysis practices, templates and ways of working.
• Identify opportunities to improve the quality, efficiency and consistency of analysis across delivery.

Key Relationships and Role Boundaries

• Work closely with Delivery Governance to support demand clarity and impact assessment.
• Work with Project Management and Agile Delivery to support scope clarity, work readiness and effective delivery.
• Work with Architecture to provide business needs, process context and requirements and contribute to solution-shaping discussions.
• Work with Software Engineering to clarify requirements and expected behaviour.
• Work with Quality Engineering to establish acceptance criteria, traceability and testability.
• Does not own final business priority or product roadmap.
• Owns application configuration within agreed scope and controls. Technical architecture, software development and infrastructure implementation remain with the relevant engineering disciplines.
• Configuration responsibility does not confer production deployment or release approval authority; follow established access, review and release controls.
• Can influence solution shaping without becoming Solution Architecture.
• Does not own project governance, Organisational Change Management or software quality as separate disciplines.

Essential Requirements

• Problem Solving - Uses structured analysis to investigate business problems, identify underlying needs and distinguish symptoms from root causes; evaluates information from multiple sources and develops practical, evidence-based conclusions.
• Functional/Technical Skills - Applies proficient Business Analysis practices across requirements, process analysis, acceptance criteria and traceability; independently determines, applies, documents and validates system configurations, with sound understanding of application behaviour, dependencies and change controls.
• Listening - Actively seeks to understand stakeholder needs, concerns and perspectives; asks effective questions, tests understanding and identifies information that may not initially be expressed clearly.
• Interpersonal Savvy - Builds effective relationships across business and technology teams; adapts approach to different stakeholders and creates an environment in which differing perspectives can be explored constructively.
• Dealing with Ambiguity - Works effectively where information is incomplete or requirements are evolving; brings structure to uncertainty, identifies what needs to be known and progresses analysis without waiting for every detail to be resolved.
• Decision Quality - Uses evidence, business context, risk and stakeholder input to make sound analysis decisions; recognises when matters require broader business, architecture or governance decisions and escalates appropriately.
• Customer Focus - Understands internal and external customer needs and keeps intended business outcomes at the centre of analysis; challenges requirements where appropriate to ensure they address the underlying need rather than simply documenting a requested solution.
• Written Communications - Produces clear, concise and appropriately structured requirements, process documentation, acceptance criteria and analysis artefacts that can be readily understood and used by business and technology stakeholders.

Desirable Requirements

• Relevant tertiary qualification in Business, Information Technology, Commerce or a related discipline preferred.
• Relevant Business Analysis professional certification or training desirable.

• Experience applying Business Analysis practices within technology delivery environments desirable.

Work, Health and Safety

• To have an understanding of the Group’s Safety and Wellbeing policy
• Take reasonable care to protect your health and safety and the health and safety of others
• Report all safety hazards, incidents, near misses and injuries
• Maintain a clear and orderly work area

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

We’re committed to supporting your personal and professional growth through meaningful benefits, recognition programs, and a workplace culture that values wellbeing, connection, and development across Australia and New Zealand.

HERE’S WHAT SETS US APART:

• Employee Assistance Program (EAP)

• Employee Referral Program

• Flu Vaccination Program

• Fundraising Challenges

• Social Teams & Events

• Tenure Recognition Program

• Rewards and Recognition Program

• Training & Development

• Discounted First Title Insurances