Bureau and BASS Consultant, London, Permanent

We’re looking for a Bureau and BASS Consultant to take on a specialist assurance role spanning applicant onboarding, major change and inspection oversight, with the opportunity to combine detailed review, clear reporting and practical support to inspectors. You’ll work in a hybrid way across London and home, with reasonable global travel where required, contributing to assurance activity that supports safe and reliable UK payments.

Accountabilities

• Coordinate the inspection portfolio for applicant onboarding, participant major change, closure work and project assurance activities.
• Review inspection reports and supporting documentation, checking audit trails, agreed findings and departmental standards.
• Prepare progress updates, management reports and ad hoc assurance information for senior colleagues, regulators and other stakeholders.
• Track sponsor bank and supplier risk and control actions, escalating non-compliance and supporting enforcement activity where needed.
• Coach Bureau and BASS Inspectors through feedback, training plans and support during onboarding and probation.
• Develop inspection materials, work programmes and assurance statements, and contribute to updates to the wider Assurance Framework.

Qualifications, Skills and Experience

• Experience delivering assurance, audit or inspection work in a regulated payments, banking or financial services environment.
• Experience reviewing complex assurance documentation and producing clear reports with robust audit trails.
• Experience coordinating multiple assurance activities, priorities, risks and escalations to agreed deadlines.
• Knowledge of participant, supplier or sponsor bank oversight, including control tracking and non-compliance management.
• Experience coaching, training or quality reviewing the work of inspectors, auditors or similar assurance specialists.

Pay.UK Behaviours

At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:

• Listen to Find Win-Wins - Empathy, Listening and Understanding
• Influence with Courage - Influence, Courage
• Go Horizontal First - Cross Boundary Collaboration
• Take Ownership - Self Development
• Opportunity Mindset - Initiative
• Simplify - Achievement Orientation

In addition, all leadership roles are expected to lead by example through the following behaviours:

• Set Direction - Strategic Planning, Team leadership
• Hold Colleagues to Account - Accountability
• Coach & Grow Your Colleagues - Develop Others