Supervisor – Disrepair
Location: Birmingham
Contract Type: Full-time, Permanent

Salary: £40,000

Join us on our new, exciting contract with Birmingham City Council

Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.

Duties

• Supervise the delivery of disrepair works across occupied residential properties
  Ensure all repairs are completed safely, efficiently, and in line with required quality standards and contractual obligations
• Manage disrepair cases through to completion, ensuring agreed timescales and commitments are met
• Conduct regular site visits, inspections, and audits to monitor progress and quality of works
• Liaise with residents, surveyors, client representatives, and contractors to provide updates and resolve issues
• Allocate resources effectively to ensure workloads are managed efficiently and service targets are achieved
• Review disrepair schedules of work and ensure repairs are completed in accordance with specifications
• Ensure full compliance with Health & Safety legislation, company policies, and regulatory requirements
• Carry out post-inspections and quality checks, ensuring any remedial works are completed promptly
• Lead, coach, and support operatives and subcontractors to deliver high-quality outcomes
• Monitor performance and productivity, identifying opportunities for improvement and efficiencies
• Manage material usage and procurement to support cost-effective service delivery
• Maintain accurate records, reports, photographic evidence, and case documentation
• Investigate complaints and support the resolution of complex customer issues
• Work closely with internal teams to minimise the risk of future disrepair claims
• Support compliance audits, service improvement initiatives, and contract performance requirements
• Assist with budget management, forecasting, and controlling costs associated with disrepair cases
• Provide supervisory cover across the contract during periods of absence or increased demand
• Attend toolbox talks, training sessions, client meetings, and operational reviews
  Ensure all activities reflect company values and maintain a professional image at all times

Role Criteria

• Previous experience in a Supervisor position within social housing, property maintenance, or disrepair services
• Proven experience managing disrepair works, complex repairs, or planned maintenance programmes
• Strong understanding of housing disrepair legislation, compliance requirements, and customer obligations
• Demonstrable experience managing, monitoring, and reporting Health & Safety activities
• Experience working within occupied residential properties and customer-focused environments
• City & Guilds, NVQ, or equivalent qualification in a relevant trade discipline
• Full, valid UK driving licence
• Strong understanding of Health & Safety regulations, including COSHH
• Working knowledge of Schedule of Rates (SOR) and repairs contracts
• Excellent communication and stakeholder management skills
• Ability to build positive relationships with residents and client representatives
• Strong leadership skills with the ability to motivate, mentor, and develop teams
• Customer-focused approach with a commitment to delivering excellent service
• Strong problem-solving and decision-making skills
• Excellent planning, organisational, and workload management abilities
• Ability to manage multiple cases and priorities within a fast-paced environment
• IT literate with experience using housing maintenance or repairs management systems
• Confident producing reports, maintaining records, and communicating both verbally and in writing

Benefits we can offer you:

• Company Sick Pay
• Life Assurance (2x annual salary)
• £3,500 annual car allowance or Company car
• 5% employee and 3% employer pension contribution with People pension

• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• We have a range of internal forums that Align with our company core values and beliefs including Mears Men, Women’s Heath, Pride at Mears, R.E.A.C.H, Women Operative support, Armed Forces, Women in Leadership, Diverse

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.