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Responsible for leading the development and implementation of global sales operations strategies that align with organizational goals. Analyze market trends and sales data to produce accurate forecasts and recommendations. Ensure effective resource allocation, compliance with standards, and the adoption of best practices to enhance overall sales performance.

Main Accountabilities

• Sales operations strategy implementation
  • Collaborate with senior management to design, implement, and monitor global sales operations strategies and initiatives that align with the organization's overall goals. Conduct comprehensive market assessments to understand global dynamics and adapt strategies to effectively capitalize on international market opportunities.

• Sales forecasting
  • Lead the global sales forecasting process by gathering inputs from HUBs and regions. Analyze market trends to produce accurate global sales predictions. Regularly review and adjust forecasts to align with evolving business conditions and establish realistic performance expectations for the team.

• Data quality
  • Monitor and ensure the accuracy of information in the quotation tools (SFDC), proactively identifying and addressing any discrepancies to maintain high data quality standards.

• Sales performance analysis 
  • Analyze global sales data and key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement across regions. Utilize insights gained from this analysis to develop actionable recommendations that enhance global sales performance and drive results.

• Sales reporting and insights
  • Prepare and present regular sales performance reports to senior management, highlighting global achievements, challenges, and strategic recommendations.

• Sales process optimization
  • Develop, refine, and enhance global sales processes and workflows to ensure the team operates with maximum efficiency and effectiveness across markets. Implement best practices and leverage technology to streamline operations, reduce administrative burdens, and enable sales representatives to focus on customer engagement.

• Customer relationship management
  • Ensure the successful adoption and utilization of CRM tools and systems across the sales team. Monitor data integrity and sales activity tracking within the CRM, providing guidance and training to team members to maximize the effectiveness of these tools.

• Sales compliance
  • Establish and maintain rigorous compliance standards within the global sales operations team, ensuring adherence to company policies, international regulations, and ethical guidelines.  Develop, document, and communicate clear best practices for global sales processes, fostering a culture of accountability and excellence among team members.

• People leadership and development
  • Lead, guide, and develop a diverse workforce, fostering a culture of accountability, collaboration, and professional growth. Implement performance management and development practices to motivate and retain employees.

Key Tasks

• Collaborate with senior management to design global sales operations strategies.
• Implement global sales initiatives that align with the organization's goals.
• Conduct comprehensive market assessments to identify opportunities.
• Gather inputs from hubs and regions for the sales forecasting process.
• Analyze market trends to generate accurate sales predictions.
• Review and adjust forecasts to reflect evolving business conditions.
• Establish realistic performance expectations for the sales team.
• Monitor the successful adoption of CRM tools across the sales team.
• Provide guidance and training on CRM tools to team members.
• Ensure data integrity and sales activity tracking within the CRM.
• Monitor the accuracy of information in quotation tools (SFDC).
• Identify and address discrepancies in data to maintain quality standards.
• Analyze global sales data and key performance indicators (KPIs).
• Identify trends and areas for improvement across regions.
• Develop actionable recommendations to enhance sales performance.
• Prepare and present regular sales performance reports to senior management.
• Highlight global achievements and challenges in reports.
• Refine global sales processes and workflows for efficiency.
• Implement best practices to streamline operations.
• Leverage technology to reduce administrative burdens.
• Establish compliance standards within the sales operations team.
• Ensure adherence to company policies and international regulations.
• Develop clear best practices for global sales processes.
• Lead and develop a diverse workforce to foster accountability and professional growth.
• Adapt strategies based on global market dynamics.

Requirements

• Degree in Engineering, Business Administration, Marketing, Sales or a related field.
• Minimum of 8 years of experience in sales operations, sales management, or a related field, with at least 3 years in a leadership role within a global context.
• Proven ability to develop and implement effective sales operations strategies that align with organizational goals and drive sustainable growth.
• Strong proficiency in analyzing sales data and market trends to make informed decisions and develop actionable insights.
• Excellent verbal and written communication skills to effectively interact with senior management, cross-functional teams, and external stakeholders.
• Demonstrated experience in managing complex projects and processes, ensuring timely execution and adherence to performance metrics.
• Willingness to travel as needed to support sales initiatives, meet with customers, and participate in regional meetings and industry events.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.