JOB SUMMARY

Provide leadership and oversight for branch operations, sales, and customer service. Ensure compliance with regulatory requirements, manage risk, and drive profitability while delivering superior customer experience..

 SPECIFIC DUTIES & RESPONSIBILITES

Regular/Routine

·       Lead and manage branch operations to ensure efficiency and compliance.

·       Drive sales performance across deposits, loans, cards, and other retail products.

·       Deliver exceptional customer service and resolve escalated issues promptly.

·       Ensure adherence to KYC, AML, and regulatory requirements.

·       Manage operational, credit, and fraud risks within the branch.

·       Monitor branch financial performance and implement strategies to achieve targets.

·       Coach and develop branch staff to build a high-performing team.

·       Promote digital migration and self-service channels.

·       Maintain strong relationships with local businesses and community stakeholders.

·       Prepare and submit accurate reports on branch performance and compliance.

·       Lead cost optimization: lean processes, cash-in-transit efficiencies, and facilities management.

Requirements

Minimum Education     - A good first degree in any discipline. Relevant Masters’ degree will be an advantage.

Formal Training         - A recognized professional certification will be an  added advantage.                                                

Minimum Experience   - 5 – 7+ years in retail banking with at least 3 years in leadership role.