Our Company

The Role

What You'll Do

• Plan, coordinate, and support the day-to-day billing and collection operations across the business.
• Work closely with Service Managers and operational teams to ensure billing requirements are captured accurately and completed on schedule.
• Collaborate with cross-functional departments to verify the accuracy and completeness of billing information.
• Generate, review, and process invoices while ensuring clients are billed correctly for products and services provided.
• Monitor accounts receivable balances and follow up on outstanding payments in line with company procedures.
• Partner with Finance and Sales teams to maintain accurate customer account records and resolve account discrepancies.
• Compile and process billing information, including pricing, discounts, shipping charges, purchase orders, and invoicing details.
• Investigate and resolve billing and order management issues promptly to support cash collection targets and client satisfaction.
• Review customer purchase orders to ensure they meet internal requirements and billing standards.
• Respond to finance-related enquiries from internal stakeholders and external clients in a timely and professional manner.
• Maintain billing schedules, reconcile billing systems, and investigate any discrepancies or anomalies identified.
• Support month-end and year-end financial activities as required.
• Provide administrative and operational support to the Management Accountant and wider Finance team.
• Escalate billing concerns, reconciliation issues, payment delays, or high-risk accounts to the Management Accountant when appropriate.
• Prepare customer deposit returns and ensure any outstanding balances are reconciled and offset accordingly.
• Continuously identify opportunities to improve billing processes, accuracy, and operational efficiency.
• Build and maintain positive working relationships with internal stakeholders and external customers.
• Manage multiple priorities effectively while meeting deadlines in a fast-paced environment.

Essential Qualifications & Experience

• Previous experience within a billing, accounts receivable, finance administration, or customer-facing role involving billing responsibilities.
• Strong working knowledge of Microsoft Office applications, particularly Microsoft Excel.
• Excellent written and verbal communication skills with the ability to present information clearly and professionally.
• Strong attention to detail and accuracy when processing financial information.
• Ability to prioritise workload, manage competing deadlines, and work independently when required.
• Strong problem-solving and organisational skills.

Desirable Qualifications & Experience

• 2+ years' experience working within a billing, finance, or accounts receivable function.
• Experience using Sage or similar accounting software.
• Understanding of billing processes, accounts receivable, and cash collection practices.
• Experience working within a service-based or technology-focused organisation.
• Excellent interpersonal and stakeholder management skills.
• Experience supporting financial reconciliations and reporting activities.

Key Competencies

• Attention to Detail
• Financial Accuracy
• Communication & Collaboration
• Customer Focus
• Problem Solving
• Time Management
• Accountability
• Adaptability
• Process Improvement Mindset

Belonging at EOS