Job Title:

Job Description

Essential Functions/Core Responsibilities

• The main reporting needs covered by this role will include: • Scorecard creation. However unable to keep data consistently updated for the daily, weekly and monthly basis.
• Daily download of data from client reporting dashboards to create:

CSAT Reports
Transfers reports

  Open Calls report

• Agent’s variable incentives payout based on monthly structure plan

• Excel proficiency is a must. (Formulas, Macros, Graphics, Sharepoint Knowledge, dashboard)
• Able to work under pressure on an a fast pace environment.
• Bachelor's Degree in related field and 1 year relevant experience preferer
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables.
• Proficient in Microsoft Office, advance Excel, knowledge in Access, Power BI or database tools.
• Self-starter, sense of urgency, and works well under pressure, ability to work in a high-velocity environment.
• Strong attention to detail
• Ability to foster a sense of professionalism and relationship building for self and team.

Candidate Profile

• ​At least 6 months tenure in Concentrix and your current Role.
• No disciplinary actions (DA) issued in the past 6 months.
• 3 Estart Points of Less (Or perfect attendance in the past 3 months)
• Meeting KPIs for the past 3 months
• Advanced English Level is a Must C1.
• Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred.
• Experience related to the role.
• Effective communication skills, both written and verbal.
• Proficient in Microsoft Office
• Ability to multi-task and meet timelines on deliverable

Please attach your CV updated when you apply on WD

Location:

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