JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The position will be primarily responsible managing first line soft services to the site(s) including reception, mail operations with the objective to drive a high-end customer service experience to fulfill our Client’s internal and external customers, visitors and/or third-party vendors.

Overall, the role will be accountable for a variety of specific and/or specialized activities including but not limited to: the site supplies inventory control and management, support administrative tasks associated to Facilities Services, Front desk scope of work, business center and mail services as well as building inspections/work orders.

Roles & Responsibilities

• Address and fulfill Client associates’ inquiries in a polite and timely manner.
• Lead and coordinate the reception and business center teams and closely work with the FM team to drive events requirements related to spaces set up.
• Manage and maintain regular contact and meetings with relevant vendors - to report on issues, recommendations and cost estimates.
• Support weekly and monthly building inspections in alignment with the Site FM.
• Support work orders resolution – interfacing with internal customers to promptly fulfill their requirements per applicable service level agreements
• Support Travel/Visitors while interfacing with the local FM team and Organization Units to gathering and communicating up to date information to the reception and business center staff.
• Assist in organizing internal and external Client events.
• Manage the quality of conferencing facilities and engage with the local FM team whenever issues arise.
• Support local procurement needs working closely with the regional Sourcing and Procurement team.
• Provide support and coverage for Facilities Manager when appropriate and/or required as per assigned by the Client.
• Responsible for all other duties and tasks as assigned
• Pro-actively identify opportunities to continuously drive effectiveness and efficiencies within the Site Facilities operations focusing on its primary responsibilities.
• Ensure compliance with client’s and JLL EHS, Security, Business Conduct principles and key performance indicators.
• Fulfill information or guidance requirements from Client’s associates
• Ensure sufficient supplies inventory stocks availability on an ongoing basis, please orders for re-stocking purposes and keep control over consumptions trends to identify efficiency opportunities in the process.
• Ensure visitors comply with Client’s external visitation registration system following the established process and security policies.
• Support and assist internal customers on how to book meeting or conference rooms, check availability and different access/permissions.
• Assist with vendor management, contracting and on-boarding processes.

Requirements

Academic Background:

Technical or University degree or; an equivalent number of years of education and/or working experience in the hospitality, Corporate Office environment or related fields.

Experience:

Zero to three years of experience performing similar activities.

The ideal candidate should have a basic knowledge of administrative tasks and an excellent attitude towards Customer Service.

Skills:

• Details orientation with ability to analyze, problem solve, organize and manage multiple priorities.
• Demonstrated follow up skills in a fast-paced changing environment.
• Ability to apply critical thinking and identify issues for problem solving.
• Ability to build strong relationships and influence others while working in a cross functional environment.
• Ability to forge and relationship building across various internal departments within an organization.
• Written and verbal communication and organizational skills.
• Time management and ownership of deliverables.
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a side variety of tasks throughout the day
• Patience and listening skills to respond appropriate and interact positively with upset customers
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.
• Must be highly motivated and able to work independently
• Have a flexible work schedule

Languages:

Fluent in Spanish and B2 in English.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a [email protected]. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.