It's fun to work in a company where people truly BELIEVE in what they're doing!

• Grade 12 / Matric.
• Qualified Baker – NQF Level 2 or 3 or equivalent bakery qualification.
• Additional bakery or food-related qualifications will be advantageous.

• Minimum 5 years' experience in a Bakery environment, preferably within a retail environment.
• Minimum 3 years' experience in a Bakery Management/Supervisory role.
• Experience managing a team in a high-volume bakery environment.
• Experience in production planning, stock management and wastage control.
• Experience managing food safety and hygiene standards.

Bakery Operations

• Manage the daily operations of the Bakery Department to ensure efficient and consistent production.
• Ensure the availability of fresh, high-quality bakery products in line with customer demand.
• Plan and manage daily production according to sales trends, forecasts and stock requirements.
• Ensure products are produced according to approved recipes, specifications and quality standards.
• Monitor production processes, equipment and bakery facilities to ensure optimal performance.
• Ensure effective opening, closing and handover procedures within the department.
• Maintain high standards of housekeeping, hygiene and cleanliness within the bakery.

2. People Management

• Lead, manage and develop the Bakery team to achieve departmental objectives.
• Allocate daily duties and responsibilities according to operational requirements.
• Monitor employee performance, productivity and attendance.
• Conduct regular coaching and performance discussions with team members.
• Identify training and development needs and ensure employees receive appropriate training.
• Build a positive, productive and customer-focused team culture.
• Manage employee relations in accordance with company policies and procedures.
• Ensure adequate staffing levels and effective utilisation of employees.

3. Commercial Management

• Drive sales and profitability within the Bakery Department.
• Monitor departmental sales, gross profit, margins and key performance indicators.
• Analyse sales trends and adjust production levels accordingly.
• Identify opportunities to increase sales and improve product availability.
• Manage departmental expenses and control operational costs.
• Minimise product wastage, shrinkage and unnecessary production.
• Ensure effective stock rotation and stock management.

4. Stock & Inventory Management

• Monitor stock levels and ensure the availability of required raw materials and packaging.
• Conduct and manage stock counts in accordance with company procedures.
• Investigate stock variances and implement corrective actions.
• Ensure correct receiving, storage and handling of bakery ingredients.
• Apply FIFO/FEFO principles where applicable.
• Monitor wastage and implement measures to reduce losses.

5. Food Safety & Compliance

• Ensure full compliance with food safety, hygiene and health and safety standards.
• Maintain required food safety documentation and records.
• Ensure employees follow all food handling and hygiene procedures.
• Monitor temperature controls and product storage requirements.
• Ensure correct cleaning and sanitising procedures are followed.
• Ensure compliance with company policies, SOPs and relevant legislation.
• Address food safety risks immediately and escalate issues where required.

6. Customer Service

• Ensure that customers receive quality products and excellent service.
• Monitor customer feedback and resolve bakery-related customer complaints promptly.
• Ensure products are attractively displayed, correctly labelled and appropriately priced.
• Identify customer preferences and trends to improve product offerings.
• Maintain high standards of presentation within the Bakery Department.

7. Quality Control

• Ensure all products meet the required quality, taste, appearance and presentation standards.
• Conduct regular quality checks throughout the production process.
• Ensure correct portion sizes and product specifications are maintained.
• Investigate quality issues and implement corrective actions.
• Work with relevant stakeholders to continuously improve product quality.

8. Administration & Reporting

• Complete all required departmental reports and administration accurately and on time.
• Monitor and report on departmental performance and key performance indicators.
• Maintain accurate production, wastage, stock and food safety records.
• Ensure compliance with company systems and processes, including relevant SAP transactions where applicable.
• Escalate operational, staffing, equipment and stock-related issues to the relevant management.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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