Job Description

The Kraft Heinz Company is seeking a Food Service National Key Account Manager to lead relationships with top chains, drive commercial growth, and ensure strong service levels across high-potential accounts. This role is responsible for delivering sales revenue targets and developing plans to grow base volume, expand product range, create demand, strengthen consumption, and increase market share.

Role Focus

• 70% Business Development: pipeline management, customer meetings, and portfolio expansion through new customers and vertical selling within existing accounts
• 30% Planning and Account Management: account planning, performance tracking, and cross-functional alignment with Marketing and Chef teams

Key Responsibilities

Business Development

• Identify sales opportunities within assigned top chains and initiate demand-creation activities
• Develop strategies and action plans to grow Kraft Heinz share of wallet across key accounts
• Accelerate growth by creating demand through menu innovation, ideation, industry trends, and marketing insights
• Maintain close coordination with the Chains Manager, Supply team, and Chef to provide input for product development with R&D
• Build new business pipelines through horizontal selling
• Grow existing customers by expanding SKU penetration through vertical selling

Key Account and Channel Management

• Develop dynamic market surveys to identify customer profiles, requirements, and product consumption patterns
• Analyze channel sales data to identify market share, growth trends, top customers, and business opportunities
• Work with distributors to ensure strong service and delivery for key accounts served through them
• Create promotional calendars for each chain in partnership with the Chef

Account Management and Reporting

• Maintain regular call frequency with potential customers across HORECA channels
• Review weekly sales revenue performance for top chains to track base business and new product sales
• Build relationships with top chain stakeholders, from senior leaders to functional heads
• Maintain accurate sales tools and records, including call record cards, sales pipeline reports, customer information sheets, and market surveys
• Provide accurate and timely reporting on market surveys, trends, and competitive activity in the assigned channel
• Submit coverage plans and weekly and monthly reports on time
• Update CRM pipelines daily
• Lead weekly performance reviews for key account revenues with distributors
• Track weekly pipeline performance, including opportunity value, number of new customers, conversion rate, and status updates

Qualifications

• University degree, preferably in Business Management
• 3-5 years of experience in a Key Account Management role
• Strong sales background with a good understanding of call procedures and solution selling
• Strong analytical skills
• Proficiency in Microsoft Office
• Knowledge of foodservice back-of-house operations
• Fluency in Arabic
• Advanced English proficiency

Location(s)

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.