About this Auto Glass Customer Sales & Service Representative role at AAA
Come Join Us!
11 Paid Holidays
Up to 17 days PTO first year - start earning day one, 22 days off in year two
No work on Sundays - Facility Closed
Best in Class Benefits – Medical, Dental, Vision, wellness program and more!
401K Matching $1 to $1 up to 6% annually
Tuition reimbursement for ASE Certifications
State of the art equipment and facilities with consistent car count
A free AAA Membership and numerous employee discounts
Trusted Brand for over 120 years with 60 Million+ members in North America
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Summary
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Essential Functions
• Responsible to manage call volume for auto glass by following proper process and procedure to provide efficient, courteous, and professional service.
• Gather require information and work closely with customer insurance agency.
• Processes invoices for payment through glass management software system and verify accuracy on invoices.
• Work with auto glass team and suppliers to trouble shoot any issues that may occur.
• Order glass / parts for jobs, create technician work schedules for jobs booked, and dispatch work to technicians.
Knowledge/Skills/Abilities
• Maintain excellent communication with auto glass team at all times.
• Develop complete familiarity with department software.
• Troubleshoot issues with service, parts, vendors, and customers.
• Remain up to date on changes in auto glass industry that influence the auto glass business.
• May perform other duties as assigned.
Education and Experience
• High School Diploma
• 1-3 Years Experience
• Minimum of 2 years of customer service experience in auto glass or comparable industry.
WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS
This is primarily an office job. Physical requirements include standing, sitting, bending and lifting glass (up to 75 pounds). Approximately 98% of time is spent using a video display terminal.
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