#LI-GM

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

• Diagnose, troubleshoot, and resolve incidents and service requests related to Microsoft systems, compute infrastructure, and associated technologies.
• Maintain system health and performance through proactive monitoring, maintenance, and patching activities.
• Execute foundational administration tasks within Microsoft Entra/M365, including:
  • Troubleshooting Entra Connect issues.
  • Configuring and deploying basic Conditional Access Policies.
• Perform Active Directory (AD) and Active Directory Users & Computers (ADUC) operations, such as:
  • User management (creation, modification, deletion).
  • Group management, including creation and modification of group objects.
• Oversee Group Policy Management.
• Set up and troubleshoot Multi-Factor Authentication (MFA) for secure access.
• Manage and support key Windows Server services (e.g., Group Policy, DNS, DHCP, File/Print servers, Exchange, Microsoft 365).
• Assist with the implementation, configuration, and monitoring of Microsoft Purview Data Loss Prevention (DLP) policies to safeguard sensitive information across devices, email, and cloud services.
• Provide support for phishing detection and remediation efforts, including email security analysis, user education, and reporting of suspicious activities.
• Contribute to and enhance operational processes while ensuring adherence to established controls, policies, and procedures.
• Engage and communicate effectively with customers, providing timely updates and resolution of issues.

Preferred Qualifications, Experience & Skills

• Tertiary qualification in Information Technology or a related discipline (desirable).
• At least 3 years' experience in IT engineering, systems operations, or a similar technical support role.
• Hands-on experience with:
  o Defender XDR for endpoint threat detection and response.
  o Purview solutions, including DLP policy configuration, incident handling, and sensitive data management.
  o Email security platforms (e.g., Exchange Online Protection, Mimecast, Proofpoint) and anti-phishing tools.
  o Windows Server and Active Directory environments.
  o Entra/M365 administration, MFA implementation, and Group Policy Management.
• Experience working in an IT Services Provider environment or alongside mid-to-large enterprises.
• Demonstrated work experience as a Microsoft Wintel / Systems Engineer.
• Strong problem-solving skills and a proven ability to resolve technical challenges.

Desirable Skills & Certifications

• Microsoft certifications (e.g., Microsoft Certified: Azure Fundamentals, Microsoft 365 Certified: Modern Desktop Administrator Associate).
• ITIL Foundation V4 or other relevant IT service management certifications.
• Expertise in supporting email security platforms, anti-phishing strategies, and identifying emerging threats.
• Demonstrated aptitude for continuous learning, professional development, and acquiring new certifications relevant to security technologies.

Personal Attributes

• A professional, customer-focused mindset with strong attention to detail and perseverance.
• A proactive and adaptable learner with an eagerness to grow technical and interpersonal skills.
• Excellent communication and teamwork skills for effective collaboration with internal and external stakeholders.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.