About this Associate Sales Support role at Nordson
Nordson Test & Inspection, a leading provider of advanced inspection and testing solutions, is seeking a highly motivated and talented Associate Sales Support who will join, for a temporary base of app. 12 months, our team in Aylesbury, United Kingdom. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary of the role
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. You, as an Associate Sales Support, will be involved with:
Process and management of new systems and spare parts customer orders, quotes and invoices.
Communication with direct customers, distributors and regional sales offices on the processing and delivering of orders.
Arrangement of shipping/freight forwarding partners for safe and timely transportation of goods with appropriate paperwork.
Liaison with manufacturing to ensure goods are available for on time delivery to customers.
Pro-active communication keeping all parties informed of any changes affecting delivery schedules or plans.
Spare part management of both chargeable and warranty items
Service order management and invoicing.
Role and Responsibilities
Processing complete system orders, spare parts and service orders, ensuring all relevant paperwork is in place and communicated efficiently and effectively to relevant parties.
Provide effective and efficient feedback and updates to both internal and external customers related to customer service activities.
Liaise with associated departments to ensure the customer/agents/subsidiaries receive timely sales order processing, appropriate delivery schedule, efficient query resolution, well organised collection and shipping
Generate and process customer quotes, invoices, and credit notes.
Generate reports and maintain data within Microsoft Excel, C4C and other databases.
Prioritize ‘machine down’ part processing requirements.
Follow company standard processes and procedures.
Skills and Qualifications
Good standard of general education.
Previous sales administration experience.
Experience with Logistics, shipping, customs clearance, import, and export.
Experience in a customer facing role and having the ability to establish good working relationships with customers.
Ability to organise and prioritise workloads within a dynamic and hectic environment.
Ability to act on own initiative, dealing with unexpected problems that arise.
Ability to communicate both verbally and in writing with individuals at all levels
Travel
Occasional travel may be required.
Benefits
We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development.
About Nordson Test & Inspection
Nordson Test & Inspection manufactures world-class metrology equipment and inspection systems to ensure electronic products are built to meet the highest standards. We use X-ray inspection, acoustic imaging, and optical inspection technologies to create testing systems that enable the identification of even the smallest defects at high resolution. By joining our team today, you will help us bring innovative ideas to life. Nordson Test & Inspection is a global team that works to create machines and systems that improve the manufacturing process for a wide range of industries, including electronics, aerospace, automotive, energy, lighting, and medical. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Test & Inspection. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.
Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.
Interested?
If you are interested in being a part of a team that is dedicated to providing advanced inspection and testing solutions and creating an inclusive and diverse workplace, please apply online with your CV.
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