Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

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Job Description:

Responsible for maintaining and enhancing clinical and business systems to support patient care delivery. This position analyzes business problems and recommends solutions that align with organizational goals. This role collaborates with clinicians and end users to design, build, test, train, implement, evaluate, and maintain Epic and other associated systems. In addition, this position coordinates with physicians and end users to document workflows, perform gap analysis, and develop future workflows during new implementations. Additionally, this role requires effective communication with hospital leadership, clinicians, physicians, and ancillary department staff. Responsibilities for this role include system maintenance, problem analysis, solution recommendation, workflow documentation, and effective communication.

• Remains current on industry trends and vendor/application/system updates, ensuring that all software modifications/upgrades are working according to Epic specifications.

• Follows departmental standards for software configuration control, quality assurance, and version releases; provides documentation on system upgrades and new releases of Epic applications; provides training if required.

• Troubleshoots issues or system deficiencies and initiates escalation procedures as required; provides recommendations for resolution of the problems found.

• Participates in multiple cross-functional projects; understands project planning and coordination methodologies using project management skills, tools, and lean methodologies.

• Actively participates in project, team, departmental, and other meetings as required; reports status updates, accomplishments, tasks, and any barriers to the manager.

• Participates in the on-call responsibilities in support of a 24/7 production systems environment; acts as the primary support contact for the application's end-users.

• Collaborates with various departments to streamline documentation workflows and supports the implementation of best practices in clinical documentation.

• Develops and maintains a robust knowledge of the product initiatives and categories supported, ensuring data integrity and effective communication of findings.

• Other duties as assigned.

• Designs and develops test scripts and materials for end-to-end workflow testing; performs unit, system, and integration testing per standards, including negative and regression testing; documents outcomes.

• Develops and maintains system process documentation and outlines process steps using appropriate tools; identifies and implements requested changes to the system.

• Demonstrates basic functional knowledge of Epic, applicable third-party solutions, and the Microsoft suite of products.

• Designs, builds, and configures within assigned Epic system modules and any supporting third-party applications.

Knowledge, Skills, and Abilities:

• Epic Certification or ability to complete certification within 3 months of completing classes [Required]

• Basic Microsoft suite of products [Required]

• Demonstrated creative problem-solving approach and strong analytical skills [Required]

• Must have strong written and verbal communication skills [Required]

• Work with general guidance [Required]

• Rapid learner [Required]

• Ability to manage multiple tasks within deadline constraints [Required]

• Basic knowledge of HL7 and API concepts and operating within an integrated healthcare applications environment [Required]

• Knowledge of clinical/business/technical workflow [Preferred]

Education:

• Associate college degree (as, diploma, b.a., b.s. or commensurate experience) in a field of study such as business, is, or a healthcare related [Preferred]

Field of Study:

• Yearly participation in ongoing education either formal or through conferences, active professional organization participation, or journal presentations

• College Degree (AS, Diploma, B.A., B.S. or commensurate experience) in a field of study such as business, IS, or a healthcare related

Work Experience:

• 1+ years of clinical, business or technical background [Preferred]

• EMR application/implementation experience [Preferred]

• Experience communicating complex technical concepts to a non-technical audience [Required]

Additional Information:

• Yearly participation in ongoing education either formal or through conferences, active professional organization participation, or journal presentations [Required]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.