Job Description

The hiring manager for this position is Monica Mayhew.

The Associate Director, Chronic Care Regional Trainer supports and facilitates field-based learning for Chronic Care Customer Team Representatives within an assigned region. This role partners closely with Chronic Care Sales Leadership, Learning & Development (L&D), and cross-functional stakeholders to execute regional training aligned with national strategy.

As an embedded member of the regional customer team, the Associate Director ensures representatives build strong clinical, managed care, and commercial acumen while driving meaningful patient impact. This position focuses on execution, coaching, and regional customization of learning solutions. 

Key Responsibilities:

Regional Training Execution & Coaching:

• Deliver and facilitate clinical, product, and disease state training using HQ-approved materials tailored to Chronic Care portfolios.

• Conduct field-based coaching and ride-along to enhance customer engagement, selling effectiveness, and account management capabilities.

• Support onboarding of new hires in partnership with sales leadership, ensuring proficiency across product knowledge, compliance, and customer engagement.

Business Partnership & Needs Assessment:

• Partner with Director of Commercial Operations, Regional Cardiovascular Managers and Customer Team leaders to assess training needs across districts and territories.

• Align Learning and Development (L&D) plans with territory business plans and customer needs (e.g., cardiology, endocrinology, IDNs, specialty practices).

• Identify regional business opportunities and translate them into targeted learning interventions.

Learning Strategy Execution:

• Execute national L&D strategy at the regional level by adapting content to local market dynamics and Chronic Care customer types.

• Provide feedback to HQ on learning effectiveness and gaps, contributing to continuous improvement. 

Stakeholder Engagement & Collaboration:

• Act as a bridge between field teams and L&D, ensuring alignment of messaging and capabilities.

• Collaborate cross-functionally (marketing, medical, access) to ensure consistent and compliant training delivery.

Qualifications:

Education Requirements:

• Bachelor’s degree required (Business, Life Sciences, or Education preferred)

Required Experience & Skills:

• 5+ years of relevant experience (sales, training, marketing, or healthcare field roles)

• Experience in Chronic Care, specialty, or cardiovascular/endocrinology space

• Demonstrated ability to deliver training (in-person and virtual) and coach field teams effectively 

• Strong interpersonal, communication, and influencing skills

• Ability to analyze field insights and translate them into actionable development plans

• High level of adaptability and ability to work in a dynamic field environment

Preferred Experience & Skills:

• Prior field training or learning facilitation experience

• Experience supporting product launches or competitive markets

• Strong understanding of account-based selling and healthcare ecosystem navigation

• Advanced presentation and facilitation skills 

• Reside within the assigned region

Required Skills:

Business Agility, Business Agility, Business Development, Business Management, Client Coaching, Clinical Supply Chain Management, Communication Strategy Development, Competency Management, Customer Engagement, Customer Relationship Management (CRM), Direct Marketing, Executive Presence, Financial Acumen, Financial Forecasting, Innovation Management, Interpersonal Relationships, Market Development, Market Research, Partner Relationship Management (PRM), Presentation Delivery, Presentation Preparations, Pricing Strategies, Product Management, Product Sales, Project Life Cycle Management {+ 8 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The salary range for this role is

$142,400.00 - $224,100.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

25%

Flexible Work Arrangements:

Remote

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

10/3/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.