About this Associate Director, Launch Excellence & Change Management – BI&O role at Biogen
About This Role:
The Associate Director, Launch Excellence and Change Management is a key execution-focused role within Business Insights & Operations (BI&O) - Biogen North America’s (BNA) largest organization. This role will help Lead commercial enablement readiness for Biogen North America launches within Business Intelligence & Operations (BI&O). Bring teams together to anticipate launch needs, build a coordinated plan and deliver the capabilities each launch requires.
Reporting to the Head of Strategy & Operations, partner with the BI&O Strategy & Operations team, therapeutic area (TA) S&O leads, and BI&O functional heads and teams to drive delivery and adoption. This is an ideal opportunity for a highly proactive, executive-ready operator - someone who can create structure in ambiguity, build momentum across a matrix, and is able to proactively plan, identify, and remove roadblocks for key requirements to ensure launch success.
What You’ll Do:
1. Launch Planning
Translate TA launch priorities into one BI&O plan with clear owners, milestones, dependencies and resource needs.
Use prior launch experience to surface requirements teams have not yet identified and resolve gaps with functional owners.
2. Commercial Enablement Readiness
Coordinate field readiness, including training and CRM, and Decision Sciences needs such as targeting, data availability and launch dashboards.
Align Marketing Operations and Omnichannel timelines for agency onboarding, promotional review, content delivery and channel activation; connect Patient Services and Digital Operations dependencies as needed.
3. Execution and Issue Resolution
Run readiness reviews, follow through on commitments and resolve handoff gaps. Escalate risks and resource conflicts with clear recommendations.
Keep BI&O milestones aligned with TA launch plans; confirm capabilities are ready for use and resolve early post-launch issues.
4. Change Management and Adoption
Lead change plans for launches and priority BI&O initiatives: identify affected teams, clarify new responsibilities, and coordinate communications, training and support.
Track adoption and address barriers with team leads. Turn launch lessons into practical checklists and playbooks for the next launch.
Who You Are:
Demonstrated ability to build and run tight operating rhythms and drive decisions through forums and follow-through.
Excellent executive communication skills - exceptional writing, synthesis, and the ability to drive alignment through clarity.
Strong project management and communication skills; able to anticipate issues, challenge assumptions and secure delivery across teams without direct authority.
Comfort working with data and analytics at a practical level (framing KPIs, basic analyses, impact sizing), without requiring the role to be deeply technical.
High ownership mindset, strong judgment, and ability to navigate ambiguity with pace and discipline.
Required Skills:
Bachelor’s degree required; MBA highly preferred.
8+ years in pharma, biotech or life sciences consulting.
Hands-on commercial enablement for a U.S. product launch.
Working knowledge of field operations, Decision Sciences, Marketing Operations and Omnichannel, including how their launch activities depend on one another.
Experience leading change through rollout and adoption of new tools, processes or ways of working.
Hybrid expectation: Cambridge, MA — in office ~3 days/week .
Preferred Skills:
Top-tier strategy consulting experience with meaningful change/transformation exposure.
Experience in managing cross-functional engagement and governance.
Additional Information
Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being; including, but not limited to:
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.