About this Associate Customer Success Manager - Benelux Market role at Trustpilot
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
As an Associate Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers within the Benelux market. You ensure every customer achieves success with Trustpilot - from onboarding and adoption to measurable results and advocacy. Your mission is to maximize product adoption, strengthen customer health, and reduce churn, ensuring customers realize ongoing value and remain engaged, satisfied partners.
Focusing on our scale customer segment, you will manage a portfolio of up to 400 accounts. We are seeking an ambitious team member with outstanding organizational and time management skills who thrives on helping customers succeed. This role is a great fit for candidates with early experience in Customer Success or digital sales (such as a BDR or SDR) eager to develop their career within a global team.
This role is based in our Amsterdam office, where our Benelux team is located.
What you'll be doing:
- Lead post-sale onboarding and setup across your portfolio of up to 400 accounts, ensuring a smooth handover from New Business and a strong foundation for high adoption.
- Drive measurable product adoption across your customer portfolio to deliver tangible value for our customers.
- Maintain customer health and proactively address risks across your scale account base to help achieve high renewal rates.
- Drive customer satisfaction and advocacy, aiming for strong Net Promoter Score (NPS) results across your portfolio.
- Act as the primary point of contact for customer issues related to onboarding, usage, or product value.
- Partner with Marketing to identify case study, testimonial, and reference opportunities.
- Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements.
- Maintain accurate health metrics, notes, and records in CRM for full portfolio visibility.
- Fluent in Dutch and proficient in English.
- Ambitious professional with first experience in a Customer Success role or a digital sales position (such as a BDR or SDR) looking to grow in an international environment.
- Highly organized with great time management skills and a proven ability to prioritize tasks while managing a high-volume portfolio of up to 400 accounts.
- Passionate about customers, building long-term relationships, and seeing measurable business impact.
- Technically confident and able to guide customers through product setup, usage, and best practices.
- Strong communicator across multiple stakeholder levels, adept at building trust and uncovering underlying business needs.
- Curious about the digital landscape with a solid understanding of digital marketing funnels and search marketing.
- Collaborative team player who enjoys working cross-functionally with Account Managers, Product, and Marketing to deliver customer value.
- Proactive problem solver who acts as a bridge to help the team overcome roadblocks and elevate peer performance.
What’s in it for you:
- Competitive compensation package + bonus
- 20 holiday days plus 5 extra holiday days after one year of employment
- 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
- Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan
- A friendly, fun and small office with Nintendo switch, a popcorn machine, coffee machine and tea with a mini ping pong table
- Commuter allowance
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!
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About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([email protected]) quoting the role you wish to apply for.
