Job Title

Job Description Summary

Job Description

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• Service Delivery

• Deliver high-quality, prompt, and courteous transport management services.
• Ensure smooth daily transport operations while maintaining service standards.
• Attend to emergencies, including medical transport needs, ensuring minimal disruption.
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• Coordination & Communication

• Liaise daily with the Customer’s Transport Manager on operational matters.
• Escalate all issues beyond delegated authority to the Transport Manager.
• Coordinate with vendor operations teams to ensure timely employee pickups and drops.
• Attend and respond to employee calls regarding day-to-day transport issues.
• Communicate any SOP changes or process updates to the Transport Manager.
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• Fleet & Vendor Management

• Monitor and control fleet deployment by vendors (drivers and vehicles).
• Ensure compliance with safety and quality norms before dispatch (seat belts, first-aid kit, fire extinguisher, communication system, and driver readiness).
• Validate cab-in times and cross-check with cab requests.
• Coordinate vehicle maintenance and servicing schedules.
• Ensure vendor adherence to operational standards and office decorum.
• Report all vendor non-compliance or process deviations to the Transport Manager.
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• Operational Planning

• Prepare and ensure availability of transport rosters before dispatch.
• Incorporate all deviations before dispatch and document last-minute changes.
• Plan and coordinate driver schedules and shifts.
• Optimize route planning to reduce operational costs and improve efficiency.
• Utilize GPS or Transport Management Systems (TMS) for real-time tracking.
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• Compliance & Safety

• Ensure adherence to transport safety norms and legal regulations.
• Maintain proper documentation for audits, inspections, and compliance checks.
• Investigate transport incidents and report findings with corrective actions.
• Track fuel consumption, mileage, and vehicle usage to prevent misuse.
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• Reporting & Analysis
• Ensure timely release of daily MIS reports by the vendor.
• Analyze transport data to identify trends, inefficiencies, and improvement areas.
• Prepare and submit periodic performance and compliance reports to management.
• Automation & IT Enablement
• Implement and manage automation tools for transport tracking, attendance, and billing.
• Support GPS tracking systems, route optimization software, and mobile-based trip management.
• Develop Excel macros, formulas, or simple scripts to automate repetitive tasks.
• Coordinate with IT teams/vendors for system integration and troubleshooting. 
• Issue & Grievance Handling
  • Address and resolve transport-related employee complaints.
  • Handle grievances and disputes with drivers and vendors effectively.