• Plan and run generative and evaluative research (interviews, usability tests, field studies) to uncover real user problems.
• Synthesise insights into clear findings that shape product direction and validate or challenge assumptions.
• Lead design on cross-functional teams, from concept to high-fidelity, with a systems-thinking mindset and scalability in mind.
• Craft workflows, wireframes, prototypes, and high-fidelity designs that align teams around a coherent user experience.
• Design and run co-creation workshops: journey mapping, design studios, critiques with clients and mixed stakeholder groups.
• Present work to senior leadership; facilitate alignment sessions that drive decisions..
• Coach client designers through daily pairing; tailor enablement to individual strengths, gaps, and learning styles.
• Create psychological safety for teams to experiment, give constructive feedback, and continuously raise design craft.

Requirements

• Experience: 8+ years across the full design lifecycle User Centred Design mindset with experience in: user research, interaction design, visual design, prototyping, and post-launch iteration in a consultancy or client-facing context.
• Coaching: Proven experience enabling designers through pairing, workshops, or formal mentorship programs.
• Tools: Expert in Figma; proficient with prototyping tools and collaborative platforms; able to build and maintain design systems.
• Methods: Design Thinking, JTBD, Service Design, WCAG / inclusive design principles; evidence-based approach balancing qualitative and quantitative measures.
• Mindset: Empathy, User advocate; intellectually humble enough to kill your own designs when research points elsewhere; thrives in ambiguous consultancy environments.
• Bonus: Familiarity with SG Gov Design System (SGDS), SHIP-HATS, or prior work with Singapore Government agencies.

Benefits

SG PR