Jobs Companies Mars Assistant Ecom Customer Manager

About this Assistant Ecom Customer Manager role at Mars

Mars · Onsite · CHN-Shanghai-Shanghai

Job Description:

JOB TITLE:

Assistant Key Account/Customer Manager (Tmart & TDI)

 

Key responsibilities:

  • Develop business plans for Tmall Supermarket and TDI channels, including volume forecasting, promotional roadmap, assortment strategy, inventory management and investment budget planning, take end‑to‑end accountability for sales and profit targets.
  • Maintain regular, high‑quality communication with Tmall category buyers and platform stakeholders. Negotiate campaign slots, platform subsidies and priority resources for big‑sales events.
  • Track channel operational metrics, conduct data‑driven analysis on sales performance, competitor activities and category trends, identify growth gaps and optimization opportunities, output actionable improvement proposals.
  • Customer management: TP/KOL management, selling and negotiation.
  • Cross functional communication: working with supply/ MKT/ finance on business delivery.

 

Experience and skills required:

  • Bachelor’s degree or above.
  • 3+ years working experience in E-commerce. Proven hands‑on experience operating Tmall Supermarket or TDI.
  • High learning agility and self-driven.
  • Excellent negotiation, cross‑functional coordination and problem‑solving capability, result‑oriented.
  • Strong data‑analysis skills, commercially sensitive to sales, margin, cost and investment efficiency.

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About Mars

Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL®, and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 140,000 Associates into taking action e

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