Assistant Director of Security (ADOS) – Multi-Site Class A Properties

Position Summary:
The Assistant Director of Security (ADOS) supports the Director of Security in managing and overseeing all security operations across multiple Class A commercial properties. This role ensures the safety and security of tenants, visitors, and property assets while maintaining the highest standards of professionalism, customer service, and operational excellence.

Essential Duties and Responsibilities:

Operations Management

• Assist in the daily oversight of security operations across multiple Class A buildings.
• Ensure all posts are staffed appropriately and all shifts are covered, including managing call-offs and scheduling adjustments.
• Conduct regular site inspections and audits to ensure compliance with post orders, policies, and procedures.
• Support the development and implementation of security strategies, protocols, and emergency response plans.

Personnel Management

• Supervise, train, and mentor security personnel, including Site Supervisors and Officers.
• Assist in hiring, onboarding, and performance evaluations.
• Enforce company standards, appearance, and discipline policies.
• Promote a culture of accountability, professionalism, and continuous improvement.

Client & Tenant Relations

• Maintain strong relationships with property management, tenants, and vendors.
• Address concerns, incidents, and service requests in a timely and professional manner.
• Ensure a high level of customer service is consistently delivered by all security staff.

Incident & Risk Management

• Respond to and assist with major incidents, emergencies, and investigations.
• Review incident reports for accuracy, completeness, and professionalism.
• Identify risks and vulnerabilities and recommend corrective actions.

Administrative Duties

• Assist with scheduling, payroll verification, and timekeeping.
• Maintain accurate records, reports, and documentation.
• Support budget management, including overtime control and cost efficiency.

Training & Compliance

• Ensure all officers are properly trained in site-specific procedures and company policies.
• Conduct regular training sessions and drills (fire, evacuation, active threat, etc.).
• Maintain compliance with local laws, building regulations, and company standards.

Minimum Qualifications:

• Minimum 3–5 years of security experience, preferably in commercial Class A environments.
• At least 1–2 years in a supervisory or leadership role.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple sites and priorities effectively.
• Proficient in report writing, scheduling software, and security systems (CCTV, access control).
• Valid security license (as required by state/local regulations).

Preferred Qualifications:

• Experience managing multi-site operations.
• Background in corporate or high-rise security environments.
• CPR/First Aid/AED certification.
• Military or law enforcement experience (a plus).

Core Competencies:

• Leadership & Team Development
• Customer Service Excellence
• Crisis Management
• Attention to Detail
• Professionalism & Integrity
• Time Management & Organization

Work Environment:

• Primarily on-site across multiple Class A commercial properties.
• May require flexible hours, including nights, weekends, and holidays.
• Must be able to respond to emergencies as needed.

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