About this Assistant Banquet Manager - Four Seasons Hotel Madrid role at Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.About the role:
We currently have an opportunity for an experienced Assistant Banquets Manager to join our team !
Reporting into the Banquets Manager, you will be responsible for leading the Banquets department operation with passion and creativity; ensuring exceptional service and attention to our guests.
What you will do:
Assist the Banquet Manager in overseeing daily banquet operations and event execution.
Coordinate with event planners, clients, and internal departments (kitchen, sales, housekeeping) to ensure smooth event delivery.
Supervise, train, and motivate banquet staff, ensuring adherence to service standards and procedures.
Ensure proper setup, service, and breakdown of all banquet functions according to event orders (BEOs).
Monitor service quality and guest satisfaction, addressing any concerns promptly and professionally.
Assist in scheduling staff and managing labor costs effectively.
Ensure compliance with health, safety, and hygiene regulations.
Support inventory control, equipment maintenance, and proper use of banquet facilities.
Participate in pre-event meetings and brief staff on event details and service expectations.
Handle administrative tasks such as reports, staff attendance, and operational documentation.
What you bring:
Experience: One to two years previous experience as an assistant manager position at Banquets or Food & Beverage outlet. 2 years of experience managing a high-volume restaurant or banquet space.
Skills and Abilities:
Excellent ability to handle high profile customers under pressure and an extremely high level of professionalism.
Ability to motivate and manage a team in a fast-paced environment.
Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
Ability to operate computer equipment and other food & beverage computer systems, including MICROS, Microsoft Office, and labor management and payroll systems.
Multiple communication approaches for various event guests and clients.
Ability to proactively anticipate and prioritize the needs of guests and employees.
Fluency in English and Spanish.
Flexible schedule with ability to work all day and evening shifts, weekends, and holidays.
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package.
- Excellent Training and Development opportunities.
- Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program).
- Complimentary Dry Cleaning for Employee Uniforms.
- 50 natural days of vacation, and the day of the birthday free.
- Complimentary Private Health insurance.
- Complimentary Employee Meals.
Schedule & Hours:
This is a full-time position.
This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.
