Operators keep client production environments running. The role covers system backups, report distribution, and continuous monitoring of system and application jobs, with escalation to the designated programming team members when a production job errors. Operators may also monitor communications equipment and perform limited troubleshooting and problem resolution, serving as first-line support for operational and security issues across the environments CapNexus manages. This is a full-time, fully remote, overnight (3rd shift) position on a fixed 4-day, 10-hour schedule (Wednesday–Saturday, Eastern Time).

SCHEDULE — FIXED, EASTERN TIME

• Wednesday, Thursday, Friday: 8:00 PM – 6:00 AM ET
• Saturday: 6:00 PM – 4:00 AM ET
• 4 × 10-hour shifts = 40 hours/week. The schedule is fixed; additional 3rd-shift nights may be offered to cover team vacations/PTO.
• Nights, weekends, and holidays are part of the regular schedule.

PAY & BENEFITS

• $20-30/hour, full-time with benefits.
• Overtime: hours over 40 per week are paid at time and a half.
• Holiday pay: 8 hours of holiday pay provided by the business, plus pay for all hours worked.

WORK SETUP & TEAM

• 100% remote — work from home.
• Equipment provided: laptop(s), monitors, stands, and a small UPS to hold power through brief outages.
• Candidate provides: a phone and reliable high-speed home internet (internet and hotspot are not provided).
• Team: 6-person operations team; reports to the Operations Manager.
• Works independently: one operator per shift (two operators on Saturdays, 8:00 PM – 4:00 AM). Client escalation contacts and an on-call operations staff member are available for support.
• Perform routine maintenance on system hardware and its peripherals.
• Monitor the operation of core systems and auxiliary equipment throughout the shift.
• Own all production job scheduling requests for the assigned shift.
• Contribute to the review of operating standards alongside the supervisor.
• Execute tape library, problem management, help desk, and documentation functions.
• Identify and document job scheduling and processing problems arising from software or hardware malfunctions.
• Report all incidents and supporting detail to clients and management.
• Ensure every processing requirement is met on a timely basis.
• Follow defined escalation procedures when issues and errors arise.
• Process security requests as appropriate, based on the client statement of work (SOW).

REQUIRED

• 3–5 years of hands-on IBM i (AS/400) operations experience. Additional training provided.
• Hands-on experience in an operations environment.
• Understanding of operating system principles, concepts, practices, and standards.
• Ability to identify problems, collect data, and resolve routine problems of limited scope and complexity within established policies and procedures.
• Strong oral and written communication skills.
• Ability to work effectively within a team environment.
• Ability to manage multiple projects, activities, and tasks simultaneously.
• Facilitation and change management skills.
• Able to work a fixed overnight schedule, including weekends and holidays, and open to picking up additional 3rd-shift coverage when needed.
• Comfortable working independently as the sole operator on shift.
• Phone and reliable high-speed home internet.

PREFERRED

• Experience with third-party scheduling software such as Fortra ROBOT.
• Experience with IBM HMC (Hardware Management Console).
• Experience in retail systems operations and store polling.
• Understanding of IBM Power Systems, with the ability to troubleshoot hardware problems.
• Experience managing and logging tape libraries.
• Experience with Island Pacific and JDA MMS.