Client Relations: Serve as the primary point of contact for Zale's, Kay's banners, and other clients, ensuring a positive initial impression level setting expectation

Communication Management: Efficiently manage the SSW Appraisals voicemail queue and oversee correspondence between stores and Appraisers to address concerns or queries.

Record Keeping: Update and maintain accurate customer appraisal records in relevant databases.

Supplies Management: Monitor and manage stocks of appraisal collateral, ensuring critical supplies are always available.

Team Support: To ensure seamless operations, provide necessary support to colleagues and team members.

Problem Solving: Collaborate with Appraisers and other relevant parties to resolve issues promptly.

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