Essential Job Statements

• Provides solutions to a variety of complex technical problems of diverse scope, requiring analysis and evaluation of multiple factors. 

• Designs and performs system build to meet customer needs, consistent with the organization’s overall information systems architecture design.  

• Collects and analyzes information from system users, formulates the scope and objectives of the system procedures, and conducts feasibility studies to design possible system solutions.  

• Writes system and configuration specifications that meet user needs upon implementation.  

• Prepares and maintains technical documentation to guide system users and assists with ongoing operation, maintenance, and system development.  

• Performs impact assessment and ensures remediation is accomplished.  

• Utilizes Senior team members for validation.  

• Performs troubleshooting efforts on application issues, submits service requests to vendors, and follows advanced correction steps. 

• Assists with designing, recommending solutions, testing, and supporting system upgrades and improvements.  

• Leads design sessions with other end-users and/or cross functional teams. 

• May be responsible to guide other team members when appropriate.  

• Adheres to system standards and best practices. 

• Ensures responsibility and visible commitment to diversity, equity, and inclusion programs/initiatives through collaboration and implementation of initiatives across the health system.   

• Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS. Accepts alternate assignments, as required to fulfill business needs. 

Patient Population

Not applicable to this position. 

Employment Qualifications 

Required Education: 

Associate degree in related field or equivalent combination of related education and experience 

Combination of education and experience may be considered in lieu of a degree.

Preferred Education: 

Bachelor’s degree in business, clinically related field; health informatics or computer science or equivalent 

Licensure/Certification Required: 

N/A 

Licensure/Certification Preferred: 

Must be certified in Epic module(s) appropriate to area of responsibility as determined by leadership if applicable.  
Each project and exam as determined for the specific roles must be passed within three (3) attempts.  
Successful Epic certification(s) completion required within 90 days of final training.  
Maintain required Epic certification for appropriate role. 

Minimum Qualifications 

Years and Type of Required Experience 

3 years of related experience; including one year of direct related IT application experience 

Other Knowledge, Skills and Abilities Required: 

• Broad level knowledge of system development life cycle application development experience.   

• Understands the workflow of at least one central application area, including monitoring and troubleshooting tools.   

• Broad level of application knowledge of key clinical areas and/or the revenue cycle.   

• Competent knowledge of interactions between various application subspecialties and ability to lead joint design and development efforts.   

• Understanding of usage of all general-purpose systems and competent knowledge of associated tools. 

Cultural Responsiveness 

Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. 

Other Knowledge, Skills and Abilities Preferred: 

• Previous experience in the training, build, and/or support of our electronic health record suite  

• Independently determines and develops approaches to a range of moderate solutions with work completed with accuracy and sound judgment, ensuring objectives are met. 

Working Conditions

Periods of high stress and fluctuating workloads may occur. 

General office environment. 
May have periods of constant interruptions. 

Prolonged periods of working alone.  

Provides on call support as needed.

Physical Requirements 

Physical Demands: Lifting/ Carrying (0-50 lbs.)

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards   

Physical Requirements: Perform Shift Work, Repetitive arm/hand movements

Hazards:

Mental/Sensory – Emotional    

Mental / Sensory: Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking  

Emotional: Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change