Collaborates with:  Materials Team, Sales Team, Engineering Team, Operations Team

Key Responsibilities:

• Customer Facing: Field sales calls with the purpose of demonstrating new products, providing technical expertise, and developing a solution that can be provided by the company or a key manufacturer for the customer.  
• Collaboration: Collaborate with the sales team and customers to understand application requirements and recommend suitable solutions. 
• Discovery: Gather technical information that is used in the discovery process for developing a solution.  
• Component Selection: Sizing and specification for component sales.  
• Scope of Work: Develops Scope of Work for potential projects, using the discovery information.  
• Training: New product training and training for existing product lines. This includes attending trainings to continually improve and providing training for customers. 
• Troubleshooting: Support customers through email, phone, and/or onsite support for Heitek’s various product lines.   

 

Key Competencies & Skills:

• Strong presentation, communication, and interpersonal skills. 
• Problem-solving mindset with technical troubleshooting abilities. 
• Ability to work independently and travel as needed (Depending on role and region). 
• Ability to learn new products and software. 

 

Education:

• Associate’s/bachelor’s degree in an Engineering or a related technical field, or equivalent work experience

Experience:

 

• 1-5+ years of experience in an engineering, technical support, field service or application role.
• Industry-specific experience (e.g., systems integration, application engineering, controls engineering) preferred.