NB: This role operates in a 24/7 shift work environment. Currently the 5 shift times are 8:15am-4:36pm, 2:00pm-10:21pm, 6:00pm- 2:21am 8:00pm-4:21am, and 4:00am-12:21pm.

See yourself in our team

Chief Operations Office (COO) is responsible for the world leading application of operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.  

Financial Crime Operations (FCO), a division in COO, is accountable for the development, implementation and ongoing leadership of the Groups financial crime shared services. FCO leads the Groups approach to managing AML/CTF, and Sanctions risks and obligations through the provisioning of the following services. 

• AML/CTF Operations 

• Sanctions Operations 

• Business Enablement 

• Transformation 

• Correspondent Banking Due Diligence 

• Government Agency Requests 

• Customer Verification Screening 

Do work that matters

The role of Sanctions Operation Analyst will require you to provide a high standard of quality and output of services to support the Group managing its financial crime obligations with respect to the screening of payments and identification of customers with potential sanctions and/or AML risk.  In this role you will support the Group by driving daily business outcomes in a highly regulated and fast paced environment, this will include:
 

• Delivering a high standard of output and quality of alerts

• Understand your Key Performance Indicators and business service level agreements

• Understand your internal and external customer(s)

• Contribute to continuous improvement initiatives

• Live the Groups Values

• Speak Up and make a difference

On any given day you will

• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

• Triage and review the Groups Payment Screening cases to identify any transactions which may pose risk to The Group, and take appropriate action in line with RACO and the Groups Standard Operating Procedures.

• Understand the AML/CTF & Sanctions legal and regulatory requirements, landscape and internal compliance policies relating to your role and apply to the business.

• Act in a discrete and confidential manner ensure the Groups policies and processes remain confidential, and tipping-off provisions are not breached.

• Provide the required assessment and investigation of events in accordance with agreed Service level Agreements (SLAs)

• Prompt escalation of issues/risks identified within specified SLAs. 

• Proactively identifying and driving Continuous Improvement (CI) by using productivity tools to drive increased quality, process simplification or increased efficiency. 

• Demonstrate a clear understanding of end-to-end business processes that is relevant to own area of expertise. 

• Maintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtained.  

• Undertake additional tasks as directed by your Manager. 

• Drive your own development plan as well as monthly 1on1/coaching discussions.

We’re interested in hearing from people who have

• Experience in an operational high driven volume environment

• Strong attention to detail including making sound judgement decisions based on the businesses Standard Operating Procedures

• Demonstrated ability to deliver

• Demonstrated experience in the delivery of excellence in customer service including personal, written and verbal skills

• Demonstrated ability to manage change

• Demonstrated ability to plan and prioritise tasks

• Strong problem-solving and decision-making capability

• Ability to adapt to change, and display flexibility and aptitude for multi-skilling

• Sound understanding of financial crime risks

• Financial Services Industry experience preferred