About this Analyst, Sales Support & Servicing role at AIA
Create connections that move people and business forward.
At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities.
Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia.
About the Role
Responsible for managing orphan, handover, and lapsed insurance policies with a strong focus on customer centricity. Always putting the customer first, keeping them informed, solving problems quickly, and ensuring a smooth experience. The goal is to keep customers happy, make sure policies stay active, and resolve any issues or complaints in a professional and caring way.
Roles and Responsibilities:
- Reinstate lapsed policies: Bring back policies that have expired.
- Engage with customers: Call customers, solve issues, and look for chances to upsell or cross-sell products.
- Credit Life Support: Work with AYA Bank offline branches to submit proposals and documents on time.
- Policy Issuance: Help issue policies and follow up on pending cases.
- Urgent Requests: Handle quick requests like checking policy status, payments, or beneficiary updates.
- Coordinate with teams: Work with underwriting and other teams to fix problems.
- Reporting: Prepare daily call performance reports and Monthly sale reports for managers.
- Project Support: Participate in project-based initiatives to improve processes and partner engagement.
- Team Collaboration: Work with claims, underwriting, and other teams to solve issues and improve processes.
- Event Operations: Collaboration & Supporting Banca Operation Team sales team events; on-site support.
Financial and Non-Financial Measures:
- Number of Lapsed Policies Reinstated
- Timely Renewal of Orphan/ Handover Policies
- Cross-Sell & Upsell
Communication Requirements
Internal
Other functional departments
External
Customers
Minimum Job Requirements:
- Bachelor's degree in business, Finance or related field.
- 1-2 years of experience in customer service, sales support, or similar roles.
- Strong analytical and reporting skills.
- Proficiency in MS Excel and internal systems (IPOS).
- Good communication and coordination skills.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
