MAJOR DUTIES & RESPONSIBILITIES:

• Provides training, orientations, reviews, and seminars to internals clients in relation to projects, initiatives implementation and/or continuous operations.
• Provides training, orientations, reviews, practices, skills, and tools to new employees in relation to operations, sales and services, and customer services interactions regarding the employee unit.  
• Work in project implementation plan in accordance with deployments strategy and schedules.
• Facilitates instructor-led, virtual and on-the-job training programs to reinforce knowledge, skills and behaviors aligned with sales, service and customer experience standards.
• Conducts coaching, follow-up and reinforcement activities to support employee performance, customer experience and the adoption of sales and service best practices.
• Visit branches, remote network, self-service channels to explain and or review expectations with internal and external clients.
• Partners with business leaders to identify development opportunities and recommend training or coaching solutions that support business objectives.
• Organizes, convenes and documents regular client and internal project team meetings throughout implementation and post go-live to present and review project activities, establish deadlines and keep project on track.
• Monitors every step of the implementation process or school progress and results of protocol coaching, quality and service operations; anticipates potential issues and proactively communicate details or issues to supervisor.
• Participate in projects development and proactively anticipate potential issues & provides projects related demos to new and existing clients.
• Communicates clients concerns and future needs to projects team and supervisor.
• Other duties may be assigned.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in Business Administration or related fields required.
• One (1)+ year(s) of experience in a similar training related position.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Experience coaching employees and reinforcing sales, service or customer experience standards strongly preferred.
• Ability to plan, organize and prioritize multiple projects to independently meet deadlines and complete tasks in an accurate manner.
• Ability to work collaboratively and effectively with diverse staff, colleagues, and clients.
• Strong communication skills.
• Knowledge of sales practices, as well as customer service and customer experience principles strongly desirable.
• Fully bilingual – English and Spanish (verbal and written) required.
• Proficiency in MS Office (Excel, Power Point, Word) and other business applications required.

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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