Jobs › Companies › The Home Depot › Analyst Online Customer Experience (Contract) – Future Opportunities

About this Analyst Online Customer Experience (Contract) – Future Opportunities role at The Home Depot

The Home Depot · Onsite · CANADA STORE SUPPORT CENTER - 7000

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview: We are seeking an analytical, customer-obsessed Analyst to own the online shopping experience for an assigned category portfolio on HomeDepot.ca. This role is accountable for the customer's path from category entry to the product page (PIP) — shaping category landing pages, taxonomy, category attributes, and search filters/tuning so customers can find and discover the right products quickly.

 

Key Responsibilities:

  • Understand the Customer: Leverage research and site analytics to map the customer's path from category entry to PIP, identifying friction points and opportunities to drive value across the shopping experience.
  • Build a Vision: Align with stakeholders to define category landing page strategy, taxonomy, and attribute frameworks that support an intuitive shopping journey across first-party and Marketplace assortment.
  • End-to-End Experience: Own the online path from category entry to PIP, collaborating with partners to continuously improve category landing pages, browse paths, taxonomy, and search filters/attribute tuning.
  • Measure Results: Monitor category and search performance (conversion, search-to-PIP click-through, bounce/exit rates) and evaluate opportunities for improvement.
  • Communicate: Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
  • Portfolio Expertise & Strategy Alignment: Lead discussions with merchants and partners to ensure business objectives align with online category strategy.
  • Category Health & Execution: Assess category performance, analyze trends, and optimize taxonomy, attributes, and search filters to improve product discoverability from entry to PIP.

 

Competencies:

  • Project Planning & Management
  • Research & Web Analytics (Adobe Analytics)
  • Taxonomy, Attribute & Search Filter Management
  • Business Acumen - UX knowledge
  • Problem Solving Ability
  • Cross-Functional Team Collaboration
  • Stakeholder Management

                                                                                  

Direct Manager/Direct Reports:                                                                                                                                              

  • Reports to: Manager / Lead, Online Category Experience
  • Direct Reports: No
  •  
  • Travel Requirements:                                                                                                                                    
  • Limited
  • 5 days a week in office s at the Store Support Centre (SSC)
  • Travel to stores at minimum once a quarter for in-store working days
  • Potential trips to the Innovation Centre (IC) may be required in certain situations

 

                                                                                                                                                          

Physical Requirements:                                                                                                                                

  • Extended sitting
  • Repetitive tasks
  • Quarterly store experience day requiring standing for extended periods and performing any tasks required at the store level

                         

Working Conditions:                                                                                                                                     

  • Working in an office setting – computer work, camera-on virtual meetings, in-person at SSC/IC/Stores  

                                                                                                                                   

Minimum Education:                                                                                                                                    

  • University/College degree in a related area of study, or equivalent experience.

                                 

Minimum Years of Work Experience:                                                                                                        

  • 2+ years in a relevant field

                                                                                                            

Minimum Leadership Experience:

  • N/A

 

Certifications:                                                                                                                                   

  • None required   

                                                                                                                

Other Requirements/Assets:                                                                                                                                      

  • Internal candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets Expectations and Consistently Demonstrates)
  • Proven experience managing category, taxonomy, or search/browse experience projects
  • Excellent communication and interpersonal skills
  • Previous experience in eCommerce and/or online merchandising is required
  • An aptitude for analytics; ability to derive insights, take action, and a bias for action
  • Strong problem-solving skills
  • Strong organizational skills with the ability to manage multiple projects
  • Strong attention to detail
  • Self-starter with the ability to work independently with only general guidance
  • Must be comfortable with ambiguity
  • Comfortable presenting to different stakeholders and teams
  • Experience with Adobe Analytics, Looker, Tableau, P360, and taxonomy/search merchandising tools (e.g., Endeca, Bloomreach, Algolia) an asset    

The pay range for this position is between $55,100.00 - $62,000.00
Ready to apply to The Home Depot?
Apply to The Home Depot

About The Home Depot

As the world’s largest home improvement specialty retailer, we operate over 2,200 retail stores across North America. All of our associates have one thing in mind — helping our customers build and improve their homes and businesses.

See all jobs at The Home Depot →

Similar jobs

TH
Senior Systems Engineer (Remote)
The Home Depot
⚡ Apply early GEORGIA - VIRTUAL - GA01 · location restricted $80,000–$140,000
● New 👁 Seen ✓ Applied 14h ago
TH
Associate Data Scientist - Supply Chain
The Home Depot
⚡ Apply early STORE SUPPORT CENTER, ATLANTA... Onsite
● New 👁 Seen ✓ Applied 14h ago
TH
Corporate Counsel II - Technology, AI and Privacy
The Home Depot
⚡ Apply early CUMBERLAND PKWY OFFICE - 1147 Onsite
● New 👁 Seen ✓ Applied 14h ago
TH
Measure Tech (Part-Time) Appleton, WI
The Home Depot
⚡ Apply early EAST APPLETON STORE - 4928 Onsite $35,360–$41,080
● New 👁 Seen ✓ Applied 14h ago
TH
Director, Services Licensing
The Home Depot
⚡ Apply early TEXAS - VIRTUAL - TX01 · location restricted
● New 👁 Seen ✓ Applied 14h ago
TH
District Human Resources Manager
The Home Depot
⚡ Apply early PAC CENTRAL & PAC SOUTH OFFICE... Onsite $103,000–$113,000
● New 👁 Seen ✓ Applied 23h ago
TH
Compensation Analyst - 1-year Contract
The Home Depot
⚡ Apply early CANADA STORE SUPPORT CENTER -... Onsite $43,900–$49,500
● New 👁 Seen ✓ Applied 1d ago
TH
Operations Assistant Manager- 7024 Barrie- 12 Months Contract
The Home Depot
⚡ Apply early BARRIE STORE - 7024 Onsite $60,000–$70,000
● New 👁 Seen ✓ Applied 1d ago
TH
Measure Technician
The Home Depot
⚡ Apply early ARIZONA - VIRTUAL - AZ01 · location restricted $37,440–$41,600
● New 👁 Seen ✓ Applied 1d ago

Sign up for suggestions tailored to the jobs you open and the searches you save.

More jobs at The Home Depot

See all jobs at The Home Depot →

Apply now
🤖

Whoa — hold up

JobsRadar was built for real people having a rough time in their job search — not for automated requests. You're clicking way too fast and you're now temporarily blocked.

Come back later. If you're genuinely job hunting, we've got your back — just act like a human.

Catch your next role the second it’s posted.

Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

Create free account

Free forever · takes 30 seconds · already have one?

Get an edge on your job hunt.

Join our Telegram channel for the stuff that helps you land the role — salary benchmarks, the weekly market pulse, and new-feature drops. No spam, just signal.

Join the channel — it's free