Function Profile Subject Matter Expert (SME)

·         Reports to: Manager IT Business Solutions

• Direct Reports: None
• Indirect Reports: None

Purpose of the Role:

The SME is responsible for providing high-quality support to end-users and ensuring that applications effectively contribute to business processes. The role involves not only technical support but also deep involvement in the roadmap of software applications, anticipating future needs and innovations within the organization. The SME acts as a technical product owner, ensuring that nothing is developed without the necessary coordination. They are also responsible for knowledge sharing and documentation, ensuring that all applications comply with security, privacy, and sustainability regulations.

Key Responsibilities:

• Collaboration with Stakeholders
  • Work with business stakeholders to gather requirements and translate them into functional specifications.
  • Align with business stakeholders on short-term as well as long-term priorities and focus areas and collaborate with IT colleagues over these plans
  • Collaborate with IT colleagues, both locally and internationally, to develop project plans for delivering requested functionalities.
  • Ensure stakeholders follow IT processes and escalate issues when necessary.
  • Communicate timely and clearly with stakeholders through relevant channels (Office 365, ITSM tools, Jira, Keyedin, etc.).
• Configuration of Software Applications
  • Configure software applications based on user requirements, focusing on process, security, privacy, future-proofing, and reusability.
  • Design and implement solutions based on standards and uniform practices within Cencora.
• Technical Support
  • Support users and the management organization with issues, questions, and bottlenecks. Resolve incidents and document solutions.
  • Identify areas for system improvement and advise on necessary adjustments and upgrades.
  • Implement a proactive testing policy, conduct system and integration tests, and support user acceptance testing.
• Project Management
  • Manage small projects related to the implementation or improvement of software applications, ensuring timely delivery of project tasks and milestones.
  • Ensure the delivery of changes, including validation by process owners.
  • Align business and IT efforts, making stakeholders aware of their responsibilities and the importance of their actions in the project lifecycle.
  • Ensure that delivery of changes encompasses not only technical implementation but also related aspects such as documentation, operational planning, and adherence to Cencora's standard project steps eg. (financial) estimations, documentation and PTR (Plan to Run activities).
• Optimization of Business Processes
  • Advise management on desired and possible changes within the focus areas, analyze situations, and propose solutions.
  • Lead or participate in IT projects, providing expert insights and advice on project setup and execution.
  • Contribute expertise to renewal and implementation projects within the organization.

Key Competencies:

• Analytical Skills
  • Distinguish between main and side issues and get to the core of problems. Anticipate possible consequences of actions.
• Communication Skills
  • Strong verbal and written communication skills are necessary for collaborating with stakeholders and providing training, in both English and Dutch.
  • Proactively take initiative and demonstrate leadership in driving projects and initiatives forward.
• Problem-Solving Ability
  • Excellent problem-solving skills to analyze complex issues and propose innovative solutions, explaining and justifying the consequences of choices.
• Attention to Detail
  • Necessary for configuring software and documenting processes.
• Teamwork
  • Ability to work effectively with cross-functional teams.
  • Foster a culture of accountability and ownership within the team.
• Knowledge Management
  • Actively absorb new information and ideas, apply them effectively, and share knowledge with others.
• Commitment and Engagement
  • Ability to tackle tasks, show commitment, and seek better alternatives to achieve set goals for the business and within the IT team.

Knowledge and Experience:

• Education: Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent relevant experience.
• Technical Skills: Proficiency in software configuration and customization, with strong knowledge of IT systems in healthcare and familiarity with IT and healthcare-specific standards.
• Language Skills: Proficiency in Dutch and English, both oral and written.
• Communication Skills: Excellent verbal and written communication skills for effective collaboration with team members, stakeholders, and external partners, In English and Dutch.
• Training and Presentation Skills: Ability to provide training and present information to various audiences.

Purpose and Network:

• Purpose-Driven Approach: Align work with broader organizational goals and values, ensuring contributions support the company's mission to improve lives through technology, with a strong emphasis on privacy, security, and uniformity in processes.
• Networking: Actively engage with professional networks and communities to exchange knowledge, share best practices, and collaborate on innovative solutions in privacy, security, and process standardization. This not only enhances personal growth but also brings new perspectives and ideas to the team.

By focusing on these responsibilities and competencies, a Subject Matter Expert in an IT team can effectively contribute to the team's success while fostering a motivating and inspiring work environment that prioritizes privacy, security, and uniformity in processes and technology.

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Bachelor's degree in business administration, computer science, information systems, or a related field, or equivalent experience required. 2+ years of experience in technical business analysis, technical product management, solution design, or a related field required. Demonstrates solid proficiency in a primary technical area (business requirements analysis) and working knowledge of at least one adjacent area (e.g., agile methodologies, system architecture basics). Experience contributing impact across a single project collaborating with multiple teams or multiple projects across multiple teams.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services (Nederland) BV

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned