About this AI Support Engineer role at CAI
Req number:
R8522Employment type:
Full timeWorksite flexibility:
HybridWho we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated AI Support Engineer ready to take us to the next level! If you have service ticket management, advanced Microsoft Excel skills, and operational reporting experience and are looking for your next career move, apply now.Job Description
We are looking for an AI Support Engineer to manage service tickets, deliver operational reporting, support billing and chargeback activities, and improve processes using AI and automation tools. This position will be full-time and hybrid Bengaluru.
What You’ll Do
Manage and track service tickets throughout their lifecycle
Investigate, troubleshoot, and resolve user queries or route them to the appropriate teams
Maintain ticket documentation and provide timely updates
Monitor support queues and follow up on unresolved requests
Prepare daily, weekly, and monthly operational reports
Create month-end reports, dashboards, and performance summaries
Gather, validate, and analyze data from multiple sources
Present findings and recommendations in a clear and concise format
Perform manual chargeback calculations and reconciliations
Validate billing, usage, and cost allocation data
Support month-end close activities and reporting requirements
Maintain records, trackers, and operational documentation
Leverage AI tools such as ChatGPT, OpenClaw, NemoClaw, Hermes Agents, and similar platforms to improve productivity and support processes
Assist users with AI-related queries and best practices
Identify opportunities to automate repetitive administrative tasks
What You’ll Need
Required:
Bachelor’s degree or equivalent experience in Business Administration, Operations, Finance, Information Systems, or a related field
3 to 5 years of relevant experience
Experience handling service tickets and user support requests
Experience preparing operational and management reports
Advanced Microsoft Excel skills, including PivotTables, VLOOKUP, XLOOKUP, Power Query, formulas, charts, and data analysis
Proficiency in Microsoft Word and PowerPoint
Familiarity with AI tools such as ChatGPT, OpenClaw, NemoClaw, Hermes Agents, or similar AI platforms
Ability to work with reporting tools and data management systems
Preferred:
Experience supporting month-end close, chargeback calculations, reconciliations, billing validation, or cost allocation activities
Experience identifying and implementing opportunities to automate repetitive administrative tasks
Physical Demands
Ability to safely and successfully perform the essential job functions
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.
