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At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We’re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight!  

We are building AI-powered operational tooling that turns fragmented telemetry, documentation, and runbooks into fast, trustworthy answers for the engineers who run our systems. We're looking for an AI/ML Engineer to design, build, and operate agentic workflows that detect incidents, investigate root causes, and guide engineers to resolution across edge-to-cloud production systems.

You will work with platform, operations, and software teams to define agent capabilities, build the tool and knowledge layers behind them, and take them from prototype to audited production deployment. Your work will cut investigation time from the better part of an hour to minutes and enable self-service debugging for our on-floor technicians and engineers.

Key Responsibilities

- Design and build multi-agent systems for incident triage and root cause analysis, using specialized agents (log analysis, metrics analysis, root cause analysis) coordinated by a central orchestrator
- Build and maintain Knowledge Bases over internal documentation, runbooks, and escalation paths, including ingestion pipelines, chunking and retrieval strategy, and relevance evaluation
- Provision and manage AI infrastructure as code with AWS CDK, with repeatable deployments across environments
- Define evaluation frameworks and metrics for agent accuracy, hallucination rate, tool-call correctness, latency, and cost, and drive continuous improvement
- Partner with  engineers and domain teams to turn real incident patterns into new tools, agents, and knowledge content
- Document agent architectures, tool interfaces, guardrails, and operational runbooks for the AI assistant itself

Basic Qualifications

- Bachelor's in Computer Science, Electrical Engineering, or a related field
- 2+ years of software or ML engineering experience, including production systems
- Hands-on experience building LLM-based applications, including prompt engineering, tool use or function calling, and retrieval-augmented generation (RAG)
- Experience with AWS services such as Lambda, S3, DynamoDB, CloudWatch, and IAM
- Programming skills in Python, with experience building APIs and services
- Experience with infrastructure as code (AWS CDK, CloudFormation, or Terraform)
- Familiarity with observability concepts: logs, metrics, traces, alerting, and incident response
- Ability to write clear design documents, interface definitions, and operational documentation

Desired Qualifications

- Experience designing multi-agent orchestration patterns and agent-to-agent communication
- Experience with OpenSearch or other vector and hybrid search systems
- Experience building evaluation harnesses for LLM and agent systems, including offline benchmarks and LLM-as-judge methods

Base Pay Range for:

Other site ranges may differ

Culture Statement

Don’t meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Background Check

• Required for all positions: Blue’s Standard Background Check
• Required for Certain Job Profiles:  Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation
• Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing, vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training.
• Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential, which includes pre-employment and random drug testing as well as DOT physical

Benefits

• Benefits include:  Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.
• Stock Options for all regular employees (working at least 20 hours/week)
• Paid Time Off:  Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.
• Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion. Bonus amounts and eligibility are not guaranteed and subject to change and cancellation. Please check with your recruiter for more details.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws. For more information on “Know Your Rights,” please see here.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origin’s Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at EEOCompliance@blueorigin.com. Please note this is a publicly managed inbox. Please do not include any personal medical information in your request.