As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters.

The Supply Chain Services Analyst is the primary Services PLM interface to Supply Chain for offers that depend on material, repair, inventory, logistics, and asset-recovery economics.

The role develops a practical understanding of costs, operating models, and constraints so that business cases, portfolio decisions, and change requests are grounded in operational reality. Working across Supply Chain and PLM, the advisor supports services such as staging and system integration facility activities, repair and spares, and circular-economy programs.

How You Will Contribute

• Build and maintain a trusted working relationship between Services PLM and Supply Chain.
• Translate supply-chain cost drivers, capabilities, and constraints into clear business implications and sound portfolio recommendations.
• Bring fact-based analysis and disciplined follow-through to services involving staging, system integration facilities, repair, spares, and circular-economy models.

Key Responsibilities

• Serve as the day-to-day Services PLM liaison with Supply Chain, establishing effective forums, contacts, working rhythms, and escalation paths.
• Develop working knowledge of supply-chain operating models, including sourcing, inventory, warehousing, logistics, staging, repair, spares, asset recovery, and disposition.
• Understand and document relevant cost drivers, assumptions, dependencies, and allocation methods, including material, labor, freight, duties, inventory carrying cost, repair yield, obsolescence, and third-party charges.
• Partner with functional PLMs and Supply Chain to develop and validate business cases, P&Ls, pricing inputs, and investment recommendations.
• Challenge assumptions and identify sensitivity, risk, data gaps, and operational constraints so that decisions are grounded in achievable cost and delivery models.
• Support portfolio development and lifecycle decisions for staging and system integration facility services, repair and spares offers, and circular-economy services.
• Coordinate requirements and actions across Supply Chain, Services Delivery, Finance, Quoting, Commercial Management, Operations, and PLM.
• Prepare and track change requests, implementation plans, milestones, dependencies, risks, and decisions through completion.
• Monitor actual cost and operating performance against business-case assumptions and recommend corrective action or model updates.
• Create reusable cost models, decision templates, documentation, and reporting that improve consistency and speed across Services PLM.

Measures of Success

• Business cases and portfolio decisions reflect validated supply-chain costs, capabilities, risks, and constraints.
• Improved cost transparency and forecast accuracy for staging, system integration facility, repair, spares, and circular-economy services.
• Change requests and implementation plans progress with clear ownership, milestones, and timely issue resolution.
• Fewer avoidable gaps between commercial assumptions and operational execution.
• Strong, productive engagement between Supply Chain and Services PLM.

The Must Haves

• Bachelor’s degree in Supply Chain, Operations, Engineering, Finance, Business Administration, or equivalent relevant experience.
• Typically 8 to 10 years of relevant supply-chain, operations, services, product management, finance, or business-analysis experience.
• Strong understanding of supply-chain cost structures and operating models, with the ability to connect operational detail to commercial decisions.
• Demonstrated ability to develop or validate business cases, P&Ls, cost models, and financial assumptions.
• Experience coordinating cross-functional change requests, plans, dependencies, risks, and actions.
• Advanced analytical, spreadsheet, communication, and stakeholder-management skills, with strong attention to detail.

Assets:

• Experience with telecommunications equipment, service-parts logistics, repair operations, or depot networks.
• Experience with staging, integration facilities, reverse logistics, circular economy, refurbishment, or asset recovery.
• Familiarity with ERP, inventory, cost-accounting, reporting, or business-intelligence systems.

Salary Range:
The salary range for this position, in Canada, is $123,100.00 - $196,700.00 cad.

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Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.