Employment Status:

Shift:

Facility:

Requisition Number:

How You’ll Help Transform Healthcare:

• Collaborates with Transfer Center staff and Unit staff to place patients in the most appropriate nursing units based on patient needs, age, diagnosis and established unit criteria
• Establishes, maintains, and promotes positive, customer service focused, and professional communication with all those served. Utilizes effective communication skills. Demonstrates excellent telephone etiquette and interpersonal skills. Receives and screens incoming calls via multi-line phone system. Routes calls to appropriate individuals and takes messages accurately.
• Operates specialized software and computer systems are used in patient placement. Will use company e-mail.
• Maintains knowledge of current computer programs and functions. Coordinates multiple computer programs and functions on a continuous basis. Performs all computer functions as required in a timely and accurate manner.
• Problem solves and multitasks on a consistent basis in order to place patients in a timely and efficient manner. Able to prioritize and shift from one function to another with short notice.
• Maintains thorough knowledge of clinical information system(s) for patient case entry and update, and reporting functions.  
• Maintains competence through continuing education, in-services, and attends staff meetings.  
• Performs other tasks related to the front office workflow and participates in special department projects as assigned by the Site Manager/Director.
• Maintains an overall awareness of bed availability, total discharges, total admissions and patient flow in order to appropriately and effectively assign patients.
• Maintains thorough knowledge of medical terminology, medical diagnoses and procedural terms in order to appropriately and effectively place patients.
• Prioritizes and performs clerical duties maintain basic office equipment and workflow functions as applicable to the worksite: processes mail, faxes documents; maintains multi-line phone system/switchboard; perform data entry, word processing, and spreadsheet functions; runs reports; and other duties as assigned by the Site Manager/Director.
• Assists staff in problem solving with various computer systems and functions; EPIC, BedBoards, email outlook, WebXChange.
• Is responsible for correctly updating patient information regarding admission status and level of care. Makes changes/adjustments in “patient type” to ensure proper coding for billing purposes.
• Works in conjunction with and under the direction of Transfer Center Connect Staff. 

Weekend Fri-Sun 7a-7p

What We Require:

Education: High school graduate or equivalent required.
Experience: Medical, clerical, unit, or EMS experience in an acute care facility preferred.
Other Minimum Qualifications: Must demonstrate effective interpersonal and communication skills. Acts as team player, is customer focused and has demonstrated problem-solving skills. Typing and/or keyboarding proficiency required.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Compensation Range:

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color,  religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive.  That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.

When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training