About this Administrative Sales Assistant role at Tomjames
At Tom James Company, an administrative assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. This role directly supports the top-producing sales professional amongst a team of hard-working individuals.
Location: Atlanta, GA
Daily in office attendance required
Compensation: $40,000–$50,000
Includes a monthly performance-based bonus with eligibility beginning after 6 months of employment
We offer a generous PTO plan, paid holidays, and a 401(k) plan. A full range of medical, financial, and/or other benefits available on an op-in basis
Employment Status: Full-time, 40 hours per week; hourly/non-exempt
Responsibilities:
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Proactive calendar management in a fast-paced, high volume, and constantly evolving client service environment
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Organizing and scheduling client appointments and fittings
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Exercising knowledge of geography and timeline layout based off location
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Manage and maintain incoming texts and emails through the sales professional
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Sending reminders & appointment confirmations daily
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Monitoring all open orders and consistently checking on order statuses
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Building relationships with the factory leads and maintaining communication with necessary contacts
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Organize communication tracking and maintain current statuses
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Accompany sales professional on a full day of client meetings once a week, gaining knowledge of the business and covering weekly responsibilities
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Coordinating and maintaining all client orders/files
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Communicating regularly with the sales professional and other members of the store team
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Maintaining a professional image when contacting factories, corporate office, clients, and outside vendors
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Sending monthly product texts to clients as needed
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Meeting with the sales professional to set goals and expectations monthly
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Organizing inventory alongside teammates
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Pursuing efficiencies for processes and communication as needed
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Picking up and delivering client items as needed
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Entering customer data into CRM system
Requirements:
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Two years’ office-related experience is required
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Experience with a sales-oriented environment is preferred
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On-site attendance is required
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Confident worker & team player
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Strong communication skills (verbal & written)
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Proactive problem-solving skills
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Excellent organizational skills
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Outstanding time management skills
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Professional customer service skills
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Proficient using multiple forms of technology including Microsoft Office; Google Docs, Sheets, Forms
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Possesses basic accounting skills (such as balancing accounts)
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Enjoys being flexible and multitasking
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Motivated to tackle challenges
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Able to bend and lift 30 lbs.
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Valid Driver’s License required
