Job Description

Role Overview

The Shared Services Specialist will provide comprehensive administrative, operational, and project coordination support to the PM & OE Center (DHH India). This hybrid role requires strong organizational skills, stakeholder management capabilities, and the ability to handle end‑to‑end operational processes with efficiency.
The ideal candidate will have prior experience in administrative management, project coordination, and cross-functional stakeholder engagement.

Key Responsibilities

Administrative & Operational Support

• Deliver high-quality administrative support to the PM & OE Center leadership and broader DHH team.
• Manage calendars, meetings, documentation, records, and internal communication processes.

Event Management & Vendor Coordination

• Plan, coordinate, and execute internal events, engagement sessions, workshops, and leadership visits.
• Liaise with vendors for logistics, supplies, hospitality, and other operational requirements.
• Manage end-to-end vendor onboarding, invoice processing, and contract tracking.

Travel & Logistics Management

• Coordinate domestic and international travel arrangements for DHH team members.
• Manage travel supports requirements, including bookings, approvals, itineraries, and reimbursements.

Stakeholder Communication & Collaboration

• Facilitate seamless communication across DHH, leadership teams, enabling functions, and global stakeholders.
• Ensure timely dissemination of updates, actions, and project information.

DL (Distribution List) Management & Updates

• Maintain and regularly update organizational distribution lists and access groups.
• Ensure accuracy, compliance, and relevance of shared access.

Hospitality & Office Management

• Oversee hospitality arrangements for visitors, leadership meetings, and events.
• Support facility coordination, workspace readiness, and operational upkeep.

Partnership with Enabling Functions

• Collaborate closely with HR, Finance, IT, Facilities, and Procurement for day-to-day operational needs.
• Help streamline shared processes and improve service efficiency.

Tier‑II Support (Travel & Accommodation)

• Provide enhanced support for escalations or complex travel and accommodation needs.
• Act as the point of contact for VIP or urgent travel operations.

Workforce Planning & Roster Management

• Support workforce scheduling, shift/roster creation, and optimization.
• Monitor utilization, adherence, and operational capacity metrics.

Skills & Competencies

Technical & Functional Skills

• Strong administrative management and project coordination experience.
• Proficiency in MS Office (Excel, PowerPoint, Outlook) and collaboration tools.
• Experience with travel systems, vendor management, and workflow tools.

Behavioral Competencies

• Excellent verbal and written communication skills.
• Strong stakeholder management and interpersonal skills.
• High attention to detail and strong organizational ability.
• Problem-solving mindset with ability to work independently and in teams.
• Ability to multitask and manage competing priorities effectively.

Education

• Bachelor’s degree in business administration, Management, or related field (preferred).
• Additional certifications in office administration, project coordination, or PMO support are a plus.

Required Skills:

Analytical Problem Solving, Analytical Problem Solving, Business Administration, Client Invoicing, Clinical Research, Data Analytics, Database Management, Data Entry, Data Visualization, Document Management, Health Economics, Office Administration, Office Applications, Operational Performance Management (PM), Operations Coordination, Process Improvements, Project Coordination, Project Management, Reporting and Analysis, Stakeholder Communications, Stakeholder Engagement, Stakeholder Management, Technical Support, Technical Training, Vendor Management {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

09/26/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.