About this Actuarial Support Lead role at Contour Software
At CalcAir, we’ve been helping employee benefits professionals breathe easier for over 50 years—and we’re just getting started. As a trusted name in benefits software and services, we blend deep industry roots with a forward-thinking mindset.
CalcAir is part of the Gemini Group, one of the operating groups within Constellation Software Inc. (CSI). Being under CSI—a global leader in vertical market software—means we benefit from the stability, innovation, and long-term investment philosophy of a world-class software organization, while still operating with the agility and culture of a specialized team.
Join a team where experience meets innovation, and where your work truly shapes the future of how people work, plan, and retire. If you're ready to make an impact, grow your career, and have a little fun along the way, CalcAir might be the perfect fit.
Learn more about us here:
➡️ CalcAir: https://calcairebs.com/
➡️Gemini: https://www.csigemini.com/
➡️ Constellation Software: https://www.csisoftware.com/
About the Team
Joining our team means becoming an integral part of a collaborative environment where your actuarial expertise directly shapes the future of retirement plan administration. You will work closely with skilled professionals in actuarial, support, and development, contributing to innovative software solutions that empower clients in the small plan retirement market. Your insights will drive improvements in plan design, compliance, and system functionality, ensuring our platform remains at the forefront of industry standards. As we continue to enhance our capabilities, your contributions will be essential in delivering accurate, compliant, and user-friendly retirement plan management tools. We value continuous learning and professional growth, offering opportunities to expand your skills and make a meaningful impact for our clients and the broader retirement community.
About the Role
CalcAir Employee Benefit Systems, Inc. is seeking a highly skilled and motivated Enrolled Actuary to serve as our Actuarial Support Lead and join our Support team. This role is designed to strengthen our customer support capabilities and contribute to the development, implementation, and testing of software features that empower our clients in the small plan retirement market. The ideal candidate will have deep experience with combo plans (DB/DC) and defined contribution administration, and will collaborate closely with our actuarial, support, and development teams.
Some of the Tasks
Lead and manage a team of accredited specialists, including actuarial and other professionals
Provide expert guidance on combo plan design, compliance, and administration
Support customer inquiries and troubleshoot plan-specific issues with precision and clarity
Collaborate with software developers to propose and refine features that enhance plan administration tools
Participate in testing and validation of new software functionalities, ensuring actuarial accuracy and usability
Contribute to training materials and client education initiatives related to retirement plan features
Assist in interpreting regulatory changes and translating them into actionable system updates
Offer insights during product planning sessions to align actuarial needs with technical capabilities
About you
EA designation required, with current enrollment status
Minimum 5 years of experience in retirement plan administration, with a focus on combo plans including DC administration
Strong understanding of ERISA, IRS, and DOL regulations applicable to small retirement plans
Demonstrated experience leading, managing or mentoring professional support or technical teams in a client service environment
Proven ability to communicate complex actuarial concepts to non-actuarial audiences
Experience working with retirement plan software platforms and contributing to feature development
Excellent organizational, analytical, and problem-solving skills
Proficiency in Microsoft Office and familiarity with data analysis tools
Familiarity with our software is highly desirable
Prior experience in a client-facing support role
Exposure to software testing or QA processes
Ability to work independently and collaboratively in a fast-paced environment
Commitment to continuous learning and professional development
Total Rewards
Employees are enrolled in a comprehensive benefits package
Paid time off
Employees have access to Profit Sharing through our bonus programs
All employees have the opportunity to participate in the CSI Employee Stock Purchase Plan
🩵 What's Important to us at Gemini
🧭Customers are our Compass: We're customer focused and design our experiences and products with our customers in mind. We make long-term investments - in people, technology, and customers.
🧠 Curiosity-led: learning is the key to success, sharing expertise and best practices is how we grow together. We get 1% better every day.
🤝 Collective by nature: We share best practices and experiences with one another. We communicate clearly and transparently and lean into candid, direct feedback.
FLSA Designation (US Only):
Salary Range:
The estimated base salary range for this role is USD$144,000.00 - USD$176,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.Other Compensation (US Only):
Benefits (US Only):
Time off (US Only):
