About this Accounts Receivable Supervisor, Commercial role at Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary:The role monitors work queue volumes daily, adjusts team member schedules according to the strategic direction and goals set forth by management, and identifies trends for escalation. Monitors daily team performance and quality assessments, continuously working to improve people, processes, and technology across the team.
Does this position require Patient Care? No
Essential Functions:
-Monitors work assigned to team members, proactively identifying high-risk accounts receivable requiring prompt attention.
-Identifies, escalates, and solves technical and operational problems; understands and recognizes broader impact across the department in conjunction with payer rules and regulations.
-Completes evaluations timely and coordinates team member coaching and training.
-Onboards and motivates team members, connecting daily work to Mass General Brigham and RCO mission.
-Evaluate work performance and complete productivity/quality assessments in a timely, including transparent communication on results.
-Conducts frequent huddles and at least bi-weekly 1:1s to facilitate feedback from team members and ensure alignment with Patient Financial Services goals.
-Supervises effective billing and follow-up team members to support timely charge review and claims submission in addition to no response, denial, and appeal follow-up, minimizing account touches.
-Identifies, analyzes, and follows up on payer issues and denial trends, interacting with payer representatives and others to ensure accurate and timely follow-up.
Qualifications
Education
High School Diploma or Equivalent required and Associate's Degree Finance preferred or Associate's Degree Accounting preferred or Associate's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
Yes
Experience
Leading others 0-1 year required and Relevant finance, accounting, denials, patient financial services 2-3 years required
Knowledge, Skills and Abilities
- Strong accounting knowledge and understanding theory.
- Knowledge of generally accepted accounting procedures and principles supervising.
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Excellent problem-solving and decision-making skills.
- Strong written and oral communication skills.
- Strong attention to detail and organization.
Additional Job Details (if applicable)
This position will be covering commercial plans, including Point32Health and Tufts.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$79,560.00 - $115,720.80/Annual
Grade
7
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.