About this Accounts Receivable Clerk role at Pyramid Global Hospitality
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service.Naples Grande Beach Resort is Set among lush mangrove forests on Florida’s Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property-wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full-service spa, making it a premier destination for leisure travelers, groups and special events.
Whether you are just starting your career or looking to advance in the hospitality industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide attractive benefits and comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.
What you will have an opportunity to do:
We are looking for a positive, highly organized, and detail-oriented Accounts Receivable Clerk to join the accounting team at The Naples Grande Beach Resort. This position is responsible for supporting all aspects of the accounts' receivable process and ensuring that receivable transactions, billing, collections, and account reconciliations are completed accurately and in a timely manner.
We are seeking a dependable team member who is highly organized, detail-oriented, and able to effectively manage multiple priorities while maintaining accuracy and meeting deadlines.
Responsibilities:
- Process and maintain accounts receivable transactions accurately and in a timely manner.
- Prepare, review, and distribute invoices, statements, and supporting documentation for guests, groups, corporate accounts, travel agencies, wholesalers, and other business partners.
- Post payments, adjustments, credits, and other receivable transactions to the appropriate accounts.
- Monitor outstanding balances and conduct regular follow-up on past-due accounts.
- Reconcile accounts receivable balances and investigate and resolve discrepancies.
- Review guest folios, group master accounts, and supporting documentation to ensure accurate and complete billing.
- Coordinate with Front Office, Sales, Catering, and other hotel departments to research and resolve billing issues.
- Communicate with customers, clients, and business partners regarding account balances, invoices, payments, and other receivable inquiries.
- Maintain accurate records of collections, correspondence, account activity, and supporting documentation.
- Assist with month-end closing activities, including account reconciliations and accounts receivable aging reports.
- Maintain confidentiality of financial and customer information.
- Assist the Director of Finance and accounting team with financial reports, reconciliations, and other accounting projects as needed.
- Perform other duties and special projects as assigned by management.
- Follow all company and/or brand policies & procedures, including dress and other company non-uniformed staff standards
- Successfully complete all training required by hotel / management company / brand on timelines required
What are we looking for?
- Associate degree in Accounting, Finance, Business Administration, or a related field preferred.
- Previous accounts receivable, accounting, or hospitality experience preferred.
- Resort or hotel accounting experience is highly desirable.
- Knowledge of accounting principles and accounts receivable procedures.
- Proficiency in Microsoft Office, particularly Excel.
- Experience with hotel PMS, accounting, or financial systems preferred.
- Strong organizational and time-management skills.
- Excellent attention to detail and accuracy.
- Strong written and verbal communication and customer service skills.
- Ability to manage multiple accounts, priorities, and deadlines effectively.
- Ability to identify discrepancies, research issues, and follow through to resolution.
- Ability to handle confidential financial information with professionalism.
- Ability to work independently while also contributing effectively as part of a team.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
