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Accounting Coordinator

Office of the Senior Director Student Services (OS2)

McGill Student Services is composed of seven specialties providing a wide range of services to students, including health, mental health, financial, career, disability accommodation, religious and spiritual life, transition to and from university, as well as services specific to international students. The Office of the Senior Director provides strategic leadership, operational and infrastructure excellence, and integrated communications in support of Student Services. Bringing together expertise in administration, finance, human resources, project management, communications and student engagement, OS2 enables the delivery of high-quality services and programming that enhance the student experience, and support student success and well-being.

Position Summary

The Accounting Coordinator supports the effective financial and administrative operations of the department by coordinating billing, payment processing, account reconciliation, and financial transactions. The incumbent ensures the accuracy and compliance of financial activities, follows up on outstanding or rejected claims and payment discrepancies, and maintains accurate and confidential records. The role also provides general administrative support and liaises with students, insurers, health professionals, and internal stakeholders to resolve financial and operational matters.

Primary Responsibilities

Accounting, Billing and Financial Administration

• Ensure the accuracy and compliance of accounting and financial activities in accordance with established University policies, procedures, and applicable governmental requirements.
• Coordinate billing to private and public insurers for services provided by Health and Mental Health professionals, including monitoring changes to billing requirements and fee schedules.
• Receive, process, verify, and reconcile payments and revenues related to insurance claims and professional services, including cash, debit, credit card, e-transfer, cheque, and direct deposit transactions; ensure funds are allocated to the appropriate accounts or professionals and investigate discrepancies.
• Follow up on outstanding accounts, rejected or unpaid claims, and payment discrepancies with insurers and students, and maintain appropriate documentation in confidential student files.
• Process payments related to laboratory claims and follow up on outstanding claims, including requesting resubmission where required.
• Process payments to health professionals for amounts received through applicable payment methods and ensure transactions are accurately recorded and reconciled.
• Process invoices and prepare journal entries and other financial transactions as required.
• Act as a point of contact for billing and payment-related enquiries, liaising with students, health professionals, insurers, and internal University stakeholders to investigate and resolve issues and discrepancies.

Operational and Systems Support

• Coordinate and follow up on operational, telephone, equipment, and system-related requests within the scope of the position.
• Liaise with appropriate University departments and service providers to follow up on administrative or operational issues affecting departmental activities.

Administrative and Professional Support

• Provide administrative support to the Administrator and professional staff related to financial, billing, and operational matters, including responding to telephone and email enquiries and coordinating administrative and system-related requests.
• Maintain accurate records and documentation related to financial, operational, and administrative activities while respecting confidentiality requirements.

Other Qualifying Skills and Abilities

• Strong organizational skills with demonstrated attention to detail and accuracy.
• Strong numerical, analytical, and problem-solving skills, with the ability to identify, investigate, and resolve financial and billing discrepancies.
• Ability to process and reconcile financial transactions accurately.
• Ability to interpret and apply policies, procedures, billing requirements, and fee schedules.
• Ability to manage multiple priorities, meet deadlines, and follow up on outstanding matters in a timely manner.
• Strong interpersonal and customer service skills, with the ability to communicate professionally and effectively with students, health professionals, insurers, and internal stakeholders.
• Strong written and verbal communication skills.
• Ability to exercise discretion, sound judgment, and maintain confidentiality when handling sensitive financial and student information.
• Ability to work independently and collaboratively as part of a team.
• Proficiency with financial and administrative systems and standard office software, including spreadsheets and email.
• Ability to adapt to changes in systems, procedures, billing requirements, and operational needs.
• Demonstrated initiative and resourcefulness in investigating and resolving financial and administrative issues.
• English and French, spoken and written.

Knowledge of French and English: McGill University is an English-language university where day-to-day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #4-Fluent on a scale of 0-4.