About this Account Partnership - Specialist role at Western Governors University
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
As an Account Partnership Specialist, you will serve as a key liaison between students, sponsors, and university stakeholders to support sponsored student accounts. Through your attention to detail, problem-solving abilities, and commitment to compliance, you will help drive student satisfaction, retention, and graduation outcomes.
What You'll Do
- Support billing and invoicing processes for all third-party sponsored students.
- Track, prepare, and distribute student invoices while adhering to university deadlines and policies.
- Research and resolve time-sensitive account issues with accuracy and urgency.
- Manage internal and external communications regarding sponsorship letters, tuition payments, and account balances.
- Maintain accurate and timely stakeholder communications within the Customer Relationship Management (CRM) system.
- Partner with internal teams and external sponsors to resolve escalated student account concerns and reconcile accounts.
- Ensure compliance with university, state, and federal regulations, as well as established accounting principles and procedures.
What You'll Bring
- Associate's Degree.
- 1 year of experience in a student accounts, finance, or accounting role, preferably within a higher education setting.
- Highly detail-oriented, organized, and deadline-driven with a demonstrated ability to manage multiple priorities.
- Strong interpersonal, written, and verbal communication skills.
- Excellent analytical, computational, and mathematical abilities with an aptitude for numbers and financial data.
- Strong understanding of accounting theory, practices, and procedures.
- Intermediate to advanced Microsoft Excel skills, including pivot tables, VLOOKUPs, filtering, and data analysis functions.
Additional Qualifications
- High level of integrity, professionalism, and trustworthiness.
- Ability to think critically and use data to make informed decisions.
- Strong work ethic and problem-solving skills.
- Ability to work independently with guidance and direction from management.
- Strong working knowledge of general accounting practices and federal financial aid regulations, rules, and procedures.
- Strong working knowledge of FERPA regulations, rules, and procedures.
- Demonstrated ability to maintain accurate records and documentation.
Bonus Points
- Bachelor's Degree.
- Experience with student information systems such as Banner.
- Experience working with federal financial aid programs and processes.
Experience in Lieu of Education
What to Expect
- Introductory call
- Hiring manager interview
- Final interview
Work Location
Visa Sponsorship
Travel Requirement
#LI-AL1
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
