About this Account Manager (m/f/d) role at RELX
About the business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.
About our Team:
Are you looking to join an industry-leading sales organisation? Our sales team based in London/Frankfurt is dedicated to partnering with organisations to address and solve complex risk problems. You will be joining a high-performance sales team in a business enjoying significant growth, a global FTSE 100 company and well renowned in the market.
About the role:
As an Account Manager at LexisNexis Risk Solutions, you will drive customer success, retention, and revenue growth across your assigned portfolio. You will manage existing customers throughout their lifecycle, secure timely renewals, and proactively identify opportunities to expand product usage, add licences, and introduce complementary solutions.
You’ll act as a trusted advisor to your clients, building strong relationships at all levels and developing a deep understanding of their needs. Through regular engagement, training, and ongoing account management, you’ll help customers maximise the value of our solutions while protecting and growing recurring revenue.
Working closely with internal teams, you’ll coordinate a seamless customer experience and contribute to the overall commercial success of the territory. If you’re proactive, detail‑oriented, and passionate about delivering exceptional customer outcomes, this role offers a fantastic opportunity to make a meaningful impact.
Responsibilities:
- Manage a portfolio of existing customers, acting as their main point of contact
- Build strong, long‑term relationships to ensure high satisfaction and retention
- Own the full renewal cycle, ensuring timely and accurate contract renewals
- Own the full renewal cycle, Identify and qualify upsell and cross‑sell opportunities to drive incremental revenue
- Monitor account health, spot risks early, and take proactive action
- Deliver onboarding and tailored product training to new and existing users
- Coordinate with internal teams to resolve issues and support a seamless customer experience
- Maintain accurate CRM records, forecasts, and opportunity updates
- Provide regular updates to leadership on performance and account activity
Requirements:
- Proven ability to manage a portfolio of customers and meet renewal and revenue targets
- Strong communication and relationship‑building skills, including confident phone engagement
- Proactive, empathetic, and able to resolve customer issues effectively
- Highly organised and detail‑oriented, with the ability to manage multiple priorities
- Strong analytical and problem‑solving skills to identify trends and opportunities
- Adaptable and able to collaborate effectively with cross‑functional teams
- Results‑driven, with a focus on customer satisfaction and commercial growth
- Fluency in both English and German is mandatory
- Experience using CRM systems (Salesforce preferred)
- Background in account management or client‑facing roles with senior stakeholders
- Familiarity with structured sales methodologies (e.g., MEDDPICC, SPIN)
Work in a way that works for you
We promote flexibility and a healthy work-life balance. This role is for our office in Frankfurt with a hybrid working model (typically 2 days in the office), alongside opportunities to engage with partners both virtually and face-to-face.
Working for you
We know that your wellbeing and career growth are key to long-term success.
We offer:
Competitive salary and incentive structure
Clear career development pathways across sales and account management
Access to learning and development resources
Global benefits and wellbeing initiatives
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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