About this Account Manager role at Teamsnap
TeamSnap is made up of innovators, technologists, builders, and problem-solvers shaping the future of youth sports. We’ve been setting the standard in youth sports technology since we were founded in 2009.
We hire for big ideas and tiny egos — which is part of how we landed on Outside Magazine's Best Places to Work, Built In's 100 Best Remote-First Places to Work and, for several years running, Sports Business Journal’s Best Places to Work in Sports.
What You'll Do:
Manage a portfolio of our largest accounts, establishing strong relationships and hitting retention goals
Run demos of TeamSnap platforms to show the value of new products or add-ons
Use account and usage data to drive proactive outreach — building account plans, spotting risk or expansion signals before customers raise them, and communicating results
Drive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the capabilities that solve them
Manage your upsell pipeline to hit renewal and expansion targets across your portfolio
Follow up on marketing-driven campaigns, turning outreach into your portfolio into real engagement — identifying challenges, educating customers, and creating growth opportunities
Serve as the "Voice of the Customer" internally, escalating product feedback to ensure proper product prioritization
Important Qualities:
Motivated — you get excited about exceeding retention and growth goals
Strong business acumen — you understand our customers' goals and operations and how TeamSnap adds value
A great listener — you can absorb a lot of customer feedback, and know how to turn it into action
Resourceful — you take initiative but also ask for guidance when needed
Customer focused — you have compassion and care for the customer experience
Collaborative — you believe in "we" before "I" and love to celebrate wins together
What Will Set You Up For Success:
1-3+ years of experience in Customer Success, Relationship Management, or Account Management, preferably in a SaaS environment
A proven track record of hitting retention and expansion targets
Experience managing complex, high-value accounts where relationship depth matters more than volume
Ability to travel occasionally, including our annual company meeting, periodic sales team meetings, potential trade shows, and client visits
Sports industry experience (preferred)
Do you have cold feet? If you think you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
Compensation
We’re committed to equitable compensation for all TeamSnappers. The starting point for this role is an OTE of $73,000, inclusive of base and commissions. Comp is updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
TeamSnap is a fully remote company, so you'll need to be comfortable working with people in other time zones.
We're always expanding, but we can't currently hire in Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota, West Virginia, or Utah. We can only hire permanent US residents at this time.
We work hard on a culture built on trust, accountability, and inclusion — one where you can take on more, make a lasting impact, and have some fun doing it.
- Remote-first since 2009
- Flexible PTO and parental leave
- 100% premium coverage of medical, dental, and vision for you and your family
- 401(k) to invest in your future
- $1,500 annual learning and development reimbursement
- Travel to all-company meetings and team events
- Generous home office allowance
- TeamSnap swag when you start, plus a $50 store credit on every work anniversary
- Monthly health and wellness reimbursement, and more
- TeamSnap Total Rewards
At TeamSnap, you're not a culture fit – you're a culture add. Read our Culture Playbook to see how we play, what we ask of each other, and what drives us.
Creativity and innovation don't come from cookie-cutter teams. We hold ourselves accountable for building a culture where everyone is valued.
Need any accommodations during the interview process? Just ask. We are an Equal Employment Opportunity Employer.
AI Notice
We may use AI tools to support parts of the hiring process, such as reviewing applications and resumes or assessing responses. These tools assist our recruitment team; they don't replace human judgment, and final hiring decisions are made by people. Contact us if you'd like more information about how your data is processed.
