ACCOUNT MANAGER

The Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, Account Managers deliver exceptional service and valuable solutions to customer challenges. The position will manage a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals. You will also openup larger solution opportunities and introduce Solution and Proposition Sales colleagues.

Role Responsibilities:

• Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs

• Maintain solid understanding of business propositions to initiate conversations and raise interest

• Build and embed a long-term trusted advisor relationship within their accounts

• Drive growth by expanding company footprint within their accounts

• Coordinate activities amongst other SAM stakeholders, including Sales Specialists and Customer Success Managers, to drive the revenue growth of the book of business

• Focus on maintaining overall customer engagement and expanding and retaining managed net revenue

• Oversee all commercial activities within accounts, owning the end to end customer relationship

• Drive efficiency in account administration (especially for lower value and growth potential accounts)

• Govern internal and external stakeholders and maintain networks to negotiate and close deals

• Accountable and responsible for simple order taking

Emerging & Growth Model:

• Account Manager for Emerging will manage 200 accounts on a specific country and will reach out to clients on a proactive basis 

• All Account Managers in Emerging and Growth are responsible for revenue retention, sales, and administration of their accounts

Qualifications and Experience Required:

• Strong understanding of customers and their business model and workflows

• Industry experience within the customer segment

• Strong product knowledge

• Relationship building skills

• Selling skills (identity, develop and articulate a complex proposition/consultative selling)

• Strong negotiation skills

• Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency

• Problem solving ability to understand, articulate, structure and solve client needs

• Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization

• Ability to collaborate with account team

• University/college degree may be required, equivalent experience may be considered depending on position/department

• Advanced degree may be preferred

• Significant work experience in applicable industry and knowledge of customer workflow required

• Shown competencies in account management, sales or marketing experience in a customer facing environment required

• Customer relationship management required throughout all levels within an organization

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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