About this Account Manager role at RELX
Are you passionate about building trusted customer relationships and helping organisations achieve better outcomes through risk, fraud, identity, and compliance solutions?
Do you enjoy working collaboratively across teams to deliver value, drive retention, and identify growth opportunities that support customer success?
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/
About the Role
We are looking for a customer-focused professional to manage and grow strategic customer relationships across a portfolio of accounts. In this role, you will act as a trusted advisor throughout the customer lifecycle, helping customers achieve their objectives while driving engagement, retention, solution adoption, and long-term value through a consultative approach.
Responsibilities
- Develop and maintain trusted customer relationships across assigned accounts, serving as the primary point of contact throughout the customer lifecycle.
- Build a strong understanding of customers' business objectives, fraud prevention, identity, compliance, and risk management priorities to position LNRS solutions effectively.
- Drive customer retention, engagement, and long-term value by delivering a consultative and customer-centric experience.
- Partner with customers to identify business challenges, investigate root causes, and coordinate appropriate internal resources to achieve successful outcomes.
- Conduct regular customer engagement activities, including face-to-face meetings, business reviews, video conferences, and telephone discussions.
- Build and strengthen relationships with key customer stakeholders, including Compliance, Fraud, Risk, Operations, and executive leadership teams.
- Monitor customer health, solution adoption, product utilisation, and engagement trends to identify risks and opportunities early in the customer lifecycle.
- Proactively manage contract renewals, ensuring timely engagement, commercial discussions, and retention of recurring revenue.
Requirements
- Experience developing and maintaining strong customer relationships across multiple stakeholders.
- Ability to understand customer business objectives and align solutions to evolving requirements.
- Strong consultative communication and relationship management skills.
- Experience managing renewals, customer retention activities, and recurring revenue relationships.
- Ability to identify business challenges, investigate root causes, and coordinate internal resources to achieve customer outcomes.
- Experience working cross-functionally with Sales, Product, Customer Support, Professional Services, Finance, and other stakeholders.
- Proficiency maintaining accurate customer records, opportunities, renewals, risks, and forecasts within CRM systems such as Salesforce.
- Strong organisational skills with the ability to manage customer commitments, escalations, and multiple priorities effectively.
Risk benefit statement
Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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