About this Account Manager role at HBX Group
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide and 60,000 high-value clients across 140 source markets. Our tech-driven approach, combined with data and people, sets us apart in the market.
Job Summary
We are looking for an Account Manager to join our Bedbank division. Acting as the face of HBX Group to our suppliers, you will manage a defined portfolio of hotels within a specific geographic area. Your role will focus on optimizing supplier performance, negotiating competitive rates, and ensuring strong relationships to maximize revenue and market share.
Responsibilities
- Lead contracting and negotiation processes with hotel suppliers in B2B and B2C environments.
- Secure competitive rates and favorable terms, including inventory, offers, release periods, and cancellation policies.
- Monitor hotel performance and collaborate with Yield Managers to ensure competitiveness and availability.
- Act as the main point of contact for suppliers, building and maintaining strong relationships.
- Resolve major supplier or client issues, ensuring positive outcomes.
- Promote HBX Group´s’ value proposition and marketing tools to optimize supplier income.
- Analyze reports and identify opportunities to increase profitability and room night production.
- Represent HBX Group professionally at meetings, networking events, and trade shows.
Skillset and Experience Required
- Strong negotiation and relationship-building skills.
- Excellent analytical and decision-making abilities.
- Proficiency in MS Excel and reporting tools.
- Ability to work independently and manage a portfolio effectively.
- Proven track record of achieving results in contracting or account management roles.
- Knowledge of assigned destination and suppliers (minimum 2 years experience preferred).
- Education: Associate degree or equivalent experience.
- Languages: Fluent in English; additional languages are a plus.
At HBX Group, we believe diversity drives innovation and makes travel a force for good. We’re committed to creating an inclusive workplace where everyone feels valued and respected. Join us and make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
