Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work, investigating, resolving, and acting on every signal across every channel that matters.

Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.

The Opportunity

EMEA is already a meaningful part of Pylon's business, and London is where we're investing next. We're building out a small, ambitious team on the ground, across sales, customer success, and support, in a new region and a new office. You'll join at an exciting moment: a growing market, a tight-knit team where everyone builds together, and real room to make your mark. You'll work closely with our global Sales and Solutions teams, with the backing of a fast-growing company behind you.

The Role

• Own full-cycle sales for inbound and outbound opportunities across EMEA

• Source a meaningful share of your own pipeline through outbound

• Sell to B2B tech companies of all sizes, from under-500-employee companies to larger accounts

• Run demos and handle technical questions directly, with our Solutions Engineering team there to support you on the toughest problems

• Navigate EMEA-specific buying dynamics like data residency, GDPR, and procurement cycles

• Contribute to our EMEA go-to-market motion by bringing what you learn in market to our positioning, messaging, and playbooks

• Work in person with our small EMEA team in London

Requirements

• 1-3 years of full-cycle SaaS sales experience

• Experience selling deals ranging from $10k to $100k+ ARR

• Comfortable with outbound prospecting

• Able to sell differentiated, technical products to sophisticated buyers

• Based in London (or willing to relocate) and in-office five days a week

Nice to Haves

• Sold into competitive, incumbent-heavy markets

• Experience selling to Support, Success, or Post-Sales teams

• Familiarity with AI-driven products

Sales Stack

• Salesforce

• Scratchpad

• Salesbricks

• Amplemarket

• Salesfinity

Benefits

• Fully covered medical, dental, and vision insurance for employees

• Pension plan

• Commuter benefits

• Parental leave

• 14 company holidays + unlimited PTO

• Annual offsite

• Lunch, dinner, and snacks at the office