Job Description:

Key responsibilities:

Account & Client Relationship Management:

• Work closely with line manager and team to coordinate daily communications with Clients.
• Support in understanding Client expectations and identifying issues early to report to senior team members.
• Assist in maintaining a professional and positive relationship with Clients, including occasional participation in Client entertainment activities when required.

3rd Party Coordination:

• Assist in coordinating with suppliers and third parties under the guidance of line manager to ensure deliverables meet quality and timing expectations.

Planning & Execution:

• Work with the line manager to prepare credentials for new Clients.
• Help tailor case studies based on each Client’s needs (excluding those requiring strategic insights).
• Collect and organize key materials such as brand induction content, client briefs, competitive reviews, market research, meeting notes, and project timelines.
• Prepare internal documents and briefings with the guidance of senior team members.
• Support in developing simple internal briefs and assist in clarifying client briefs (especially in case of verbal briefs).
• Assist in collecting and compiling competitive and client-related materials.

Quality Assurance & Project Operations:

• Ensure that assigned tasks are delivered on time, meet expected quality standards, and align with client requirements.
• Proactively share updates and seek feedback from internal or senior team members.

Team Collaboration & Development:

• Work collaboratively with other team members including interns and junior staff.
• Take initiative to learn from seniors and contribute to team activities and improvements.

New Business Support:

• Assist the team in identifying potential opportunities for additional services or projects with existing Clients.
• Provide support in preparing proposals or materials for potential Clients as needed.

Other Responsibilities:

• Take on other duties or projects assigned by the team or management.

Requirements:

• At least 1 year of working experience in Account Management, preferably in Advertising, Marketing, Digital, or Communications.
• Strong communication skills in both Vietnamese and English (written and verbal).
• Good organizational and time management skills.
• Proactive, adaptable, and able to work under pressure.
• Team-oriented with good interpersonal skills.
• Willingness to learn, grow, and take on new challenges in a fast-paced environment.

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