The Account Executive (AE) is responsible for delivering an exceptional customer experience while supporting sales execution within an assigned territory and platform. This role serves as the primary point of contact for customer inquiries and training requests, ensuring timely responses, accurate booking management, and effective coordination across internal teams.

Key responsibilities include:

• Serve as the primary point of contact for customer service requests related to training bookings.
• Respond promptly to customer inquiries via phone and email and provide accurate information regarding training options and scheduling.
• Manage and maintain accurate customer records and booking information within the CRM system.
• Coordinate with Training Services, Operations, Key Accounts, and Sales teams to support a seamless customer experience.
• Act as an advocate for customers and a subject matter resource for the assigned platform.
• Manage revenue bookings within the assigned territory and ensure booking details align with customer requirements.
• Build and maintain positive client relationships and serve as a trusted advisor regarding training scheduling needs.
• Address customer concerns before and after training events by identifying solutions, coordinating with internal stakeholders, and escalating issues as appropriate.
• Monitor and follow through on customer concerns until resolution.
• Ensure all reporting and CRM data entry activities are completed accurately and within established deadlines.

Minimum Qualifications

• 2+ years of relevant customer service, account management, sales support, or related professional experience.
• Strong interpersonal, listening, and customer service skills.
• Effective verbal and written communication skills.
• Experience managing customer interactions via phone and email.
• Ability to maintain accurate records and enter data into CRM systems.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and collaborate effectively with cross-functional teams.

Preferred Qualifications

• Bachelor's degree.
• 2-5 years of related industry experience.
• Experience supporting training, aviation, transportation, or related service-based industries.
• Working knowledge of FAR Part 91 and FAR Part 135 regulations.
• Experience working with corporate flight departments and/or charter operators.
• Pilot's license.
• Negotiation skills and experience supporting customer retention initiatives.

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type                      

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email [email protected] if needed.

Data Privacy

Privacy Statement | CAE

As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.